Identity and Access Management Coordinator

Our client, a well-established provider of ICT Solutions and Services, is seeking to recruit an Identity and Access Management Coordinator to work at the headquarters of Frontex, the European Border and Coast Guard Agency, in Warsaw, Poland.

Typical tasks and responsibilities

• Coordinates and reports on the fulfilment of agreed KPIs and SLA targets within the IAM area.
• Manages contracts related to hardware, software, and IAM third-party consultancy services.
• Act as the point of contact between business units, IT teams, and security teams to address IAM related issues.
• Coordinates changes to IAM services and workflows across the organization.
• Oversee the creation, maintenance, and deactivation of user accounts in line with company policies.
• Collaborate with system owners to establish role-based access controls (RBAC) that align with business requirements.
• Cooperates with the IAM project management team to ensure smooth delivery and implementation of IAM solutions.
• Manage IAM-related escalations and resolve issues in coordination with security teams.
• Identify areas for improvement in service delivery and recommend solutions to optimize performance.
• Develop and maintain documentation for IAM processes, policies, and tools.
• Provide training and guidance to users and team members on access management procedures and security best practices.
• Participate in the development and implementation of IAM security protocols and disaster recovery plans.
• Performs other duties as assigned by the IAM Service Management Team Leader.

The aforemntioned duties are to be achieved under the direction and in cooperation with IAM Team members, as well as in close and regular cooperation with other ICT teams (Software Development Team, Network Team, and Service Centre and Service Management Team).

Mandatory Requirements

• Command of English language according to CEFR: C1 and above
• Combined post-secondary education and work experience: 9 years
• Bachelor's Degree in Computer Science or related field
• Minimum 4 years of experience in IAM service management  
• Managing IAM service delivery and operations (Incident Management, Request Fulfillment) 
• Setting KPIs, monitoring, and reporting support and performance levels  
• Practical service management experience (IAM-specific) 
• Reports writing experience  
• Managing and controlling SLAs and agreed thresholds in IAM
• Works unassisted and guides junior staff  
• Experience in writing specifications, concept documents, user and technical documentation, communicating IAM requirements with stakeholders
• Service-oriented attitude
• Well developed interpersonal skills 
• Ability to work under pressure and on multiple tasks
• Sense of initiative and responsibility for the assigned areas of work 
• Accuracy and attention to details

Optional requirements

[1] Master's degree in Information Technology/Computer Science or any other field relevant to the profile.

[2] Project management experience.

[3] Experience in designing and implementing IAM workflows.

[4] Thorough knowledge of ITIL framework.

[5] Strong working knowledge of SailPoint IdentityIQ (IIQ) and/or IdentityNow.

Additional info

Daily rate: 270 Euros per day 

Duration: 4 years

Location: on-site 60% and remote 40%

The candidates need to apply for the EU Clearance.

1. The "CV Template Form" filled in by the candidate;
2. The "Declaration of Confidentiality" filled in and signed by the candidate;
3. Copies of all degrees and certificates mentioned in the CV
4. A clean criminal record (just confirmation)
5. EN language certificate (C1)