Customer Support Officer

In this Customer Support Officer position within the manufacturing industry, your duties will include: 

• Liaising with customers and understanding customer demands for their respective purchases
• Processing purchase orders and order enquiries in a timely and efficient manner
• Managing order fluctuations and rescheduling workload as per available capacity
• Progressing urgent PPAPs effectively to ensure deadlines and deliverables are met
• Ensuring that area OTD and WIP days and arrears are in line with set objectives
• Participating in risk reduction plans and ensuring EHS instructions are implemented accordingly

Working Hours: Monday to Thursday from 7:30am to 4:30pm. Friday from 7:30am to 2pm

• Excellent written and verbal communication in English, Maltese preferred
• Possess a strong eye for detail and an analytical approach
• Ability to work within a team

• Diploma in Logistics or Supply Chain will be considered an asset
• Previous local experience in a similar position within manufacturing is preferred
• Minimum of 2 years local experience within a customer care environment
• Proficiency in using MRP and MS Office applications