Charter Administrator

Our client, an aviation company, is recruiting for a Charter Administrator to assist with all administrative work involved in operating charter flights. Your duties here will include;

Scheduling charter bookings, managing related administrative and operational tasks

Conducting loadibility and feasibility checks as necessary

Preparing supporting documents for flight applications and internal contracts

Coordinating AWB stock, booking, and invoicing with relevant departments

Collaborating with departments to conduct post-flight feedback analysis

Ensuring compliance with customer service standards and effective customer relationship management

Communicating with clients to identify their needs and ensure execution.

Building and maintaining positive relationships with clients to foster patronage and generate revenue

Working closely with the Charter Sales Manager to develop and implement effective business strategies

Conducting research to identify potential business opportunities

Performing adhoc duties as required

Maintaining records of customer interactions, process accounts, and file documents

Following established communication procedures, guidelines, and policies

Going the extra mile to engage customers and expedite processes

• Experience in sales and/or chartering activities in Aviation / Shipping
• Familiarity with ERP/ CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to execute on multiple priorities in a fast-paced environment
• Fluent in English(basic) is a must, any other language will be an asset
• Based in Malta

• High school diploma or better