Airline Sales, Reservations, and Ticketing Officer

Airline Sales, Ticketing & Reservations Officer

One of our esteemed clients in the airline industry is renowned for delivering excellence and providing tailored solutions to their customers. They are currently seeking talented individuals to join their team as Airline Sales, Ticketing, and Reservations Officers.

Why this role?

• Join a dynamic and innovative organization that values its employees and invests in their career growth.
• Work alongside a supportive team of professionals who will help you navigate and develop your skills.
• Be part of a company that encourages initiative, problem-solving, and a customer-focused approach.

Key Responsibilities:

• Promote and sell routes, fares, and services via telephone, email, face-to-face, and other communication channels.
• Create reservations, issue tickets, and manage fare collection as required.
• Rebook tickets, execute changes, and resolve booking issues.
• Sell ancillaries, including merchandise, seat upgrades, pet-in-cabin, gift vouchers, UMNR, and Business Class upgrades.
• Liaise with outstations to support ticketing and other operational needs, including check-in assistance.
• Quote, book, and manage ministerial and presidential travel requests.
• Handle passenger requests related to medical travel.
• Ensure customer satisfaction by promptly resolving complaints and issues.
• Perform daily reconciliation of credit cards, cash, and invoices, submitting paperwork to accounting/banking teams.
• Compile regular and ad-hoc reports accurately and on time.
• Stay informed of airline rules, regulations, and current affairs, communicating relevant updates to clients.
• Maintain a high level of product and service knowledge.
• Undertake other duties as assigned by management.

Requirements:

• Previous experience in airline sales and services.
• Strong customer service skills.
• Proficient in MS Office and GDS systems.
• Ability to work under pressure while maintaining productivity.
• Highly organized, proactive, and solution-oriented.
• Ability to work independently and take initiative.

If you are passionate about the airline industry and enjoy working in a fast-paced, customer-focused environment, this is an excellent opportunity to grow your career.

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