Tele Commerce Specialist - Part-Time - Remote

Yellow Pages (Malta) Ltd is currently looking to recruit a Tele Commerce Specialist (Part-Time & Remote) to join their team on a part-time basis.

Job Role:
Yellow would not be an industry leader without its successful sales specialists team. 
We are in the process of growing our Tele Commerce Specialists’ team and hence we are seeking individuals to sell digital marketing solutions that support local businesses in improving their overall digital online presence and attain their digital marketing objectives.

Job category: Sales and Marketing

The ideal candidates are hungry to learn about digital marketing and want to learn successful selling techniques.
They are looking to launch or re-launch their careers and want to be well rewarded for their outstanding performances.
They have strong listening skills as well as an ability to offer our company’s solutions to customers in a compelling way.
The Tele Commerce Specialists are self-driven, outstanding communicators with a professional and friendly approach. 

The chosen candidates will be given full training in digital marketing and selling techniques. 

Role Responsibilities:

• Reach out to existing and potential customers to present our product and service offering
• Oversee the entire sales process from start to finish in line with company standards
• Communicate with customers to understand their requirements and needs
• Provide top-tier support to customers throughout the customer journey
• Maintain customer data, up to date, on the company’s CRM systems
• Collect required digital assets from customers allowing for order fulfilment
• Adhere to and reach set sales targets and set goals and objectives
• Build strong relationships with internal and external stakeholders.

Attitude & Attributes:

• A minimum of 2-Years experience in a similar role
• Proven track record of targets reached
• Willingness to learn and take on new challenges
• Able to multitask, prioritise and manage work efficiently
• Client-oriented and target-driven attitude
• Works well both in a team and independently
• Patient and outgoing personality
• Passionate to learn and grow
• Great interpersonal, communication, presentation, and negotiation skills
• Excellent command of written English (UK)
• Fluent in both written and spoken Maltese and English Languages.

We want the best of the best and make sure that top performers are rewarded.
The position comes with a salary and uncapped commission.

About this job
First 30-days:

• Learn about Yellow’s history, the company’s mission, vision, and values
• Get trained in digital marketing, company digital solution offerings and selling techniques
• Get trained in Yellow’s sales process and systems
• Get started in making first sales calls assisted by Yellow’s industry experts
• Shadow fellow Yellow Sales Specialists 

60-Days:

• Strengthen your solutions and industry knowledge through one-to-one coaching
• Understand how to recognize and uncover potential opportunities
• Work together with the line manager to develop your potential further.

90-Days:

• Have a great understanding and knowledge of Yellow’s sales model
• Attain your daily set targets
• Constantly attain win-win-win outcomes.

6-months:

• Achieve certification in Sales Specialisation and Digital Marketing. 

You will be successful if:

• You want to win all the time and find motivation in temporary setbacks
• You do not believe in settling – you find ways to overachieve and keep improving
• Your ability to learn is unmatched and you are hungry for more
• You love connecting with people in person
• You have done selling in the past and are looking to grow further in your career. 

About Us:
A Digital First Company
Innovation and digital transformation drive our success. Growth extends beyond us; it encompasses our clients and employees alike.

Why Yellow? 
Established in 1997, Yellow Pages (Malta) Ltd has grown into one of Malta's largest and most successful companies. Dedicated to empowering local businesses, start-ups, and SMEs, we provide ingenious marketing solutions that captivate consumers and deliver the required results to our business customers.

Innovation is the recipe for our success and digital transformation is what drives us. This is why we always push forward, identifying, and grasping opportunities conveyed by new technologies and reinventing ourselves to deliver substance to our users and business clients.

We excel in local engagement like no other. With our search platform, yellow.com.mt , we've become the top local discovery tool, leading the way in the digital landscape. Businesses in Malta and Gozo benefit from over 6,000,000 page views yearly. yellow.com.mt ranks #10th in the top 100 most visited websites in Malta according to Ahrefs organic search traffic estimates as of February 2024.

With over 25,000 local businesses on our platform, we're Malta's leading search engine, known for quality and excellence. Our strong online presence includes over 14,000 listings on Google's first page and rankings for over 40,000 keywords, ensuring businesses reach their full potential in today's digital age. 

Innovation is the recipe for our success and digital transformation is what drives us. This is why we always push forward, identifying, and grasping opportunities conveyed by new technologies and reinventing ourselves to deliver substance to our users and business clients.

At Yellow Malta, we are unique employers, valuing performance and actively recognizing and rewarding excellence. Our unwavering commitment to fostering growth ensures ample opportunities for the right people to thrive and advance their careers within our team. With investment in training and support, we guarantee the delivery of excellence and results. We cultivate a culture of team spirit and collaboration, providing mentoring and coaching from professionals with expertise. We offer fair, transparent, and organized processes, nurturing individuals to become experts in their field, all while providing above-market compensation.

What we value:

• Wisdom in decision-making through risk assessment, problem diagnosis, strategic planning, and prioritization
• Communication through attentive listening, articulate expression of expertise, respect for all, and mindful control of message delivery
• Excellence through consistency, impactful delivery, empathetic conflict resolution, relentless pursuit of positive outcomes, immediate action, and unwavering focus on the goal
• Curiosity through a passion for learning, a quest for insight and understanding, striving for expertise, and expanding knowledge to contribute beyond one's expertise
• Innovation through relentless pursuit of solutions, questioning for deeper understanding, embracing fresh concepts, and simplifying complexities to their essence
• Courage through choosing the best path, taking calculated risks, finding strength in authenticity, upholding unwavering honesty, and embracing all feedback
• Passion through positive energy, dedication to achieving exceptional results, fuelling resilience amid challenges, and prioritizing customer satisfaction
• Honesty through truthfulness, transparency, sincerity, and ethical conduct, ensuring accuracy, openness, genuineness, and fairness in all communication and actions
• Selflessness through leading by example, fostering collaboration, promoting generosity, and being reliable.