Sales & Reservations Supervisor

ST Hotels is seeking a dynamic Sales & Reservations Supervisor to join our team.

Key Responsibilities:

Sales & Marketing:

• Develop and implement sales and marketing strategies to attract new business.
• Build and maintain strong relationships with corporate clients, travel agents, and other key stakeholders.
• Identify and pursue new sales opportunities.
• Monitor market trends and adjust sales strategies accordingly.

Reservations Management:

• Oversee the entire reservation process, from initial inquiry to check-in.
• Supervise and train reservation agents to maintain high standards of service.
• Master the use of Opera PMS to optimize efficiency and accuracy. 
• Implement effective rate strategies to maximize revenue.
• Respond to guest inquiries promptly and professionally, resolving issues efficiently.
• Collaborate with other departments to ensure a seamless guest experience.
• Generate accurate reports on reservations, occupancy, and revenue.
• Manage online distribution channels, optimizing rates and availability.

Qualifications:

• Minimum 2 years of front desk or reservations experience
• In-depth knowledge of Opera PMS is essential.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure 1 and meet deadlines.