Sales and Customer Executive

We are currently supporting our client in Malta in their search for a Sales and Customer Executive to join their growing team. This role involves providing front-line support to clients, handling policy servicing, and contributing to a high-quality customer experience across all communication channels.

Key Responsibilities:

Assist and support walk-in clients and intermediaries by:

• Updating and amending client records
• Responding to product-related queries and providing relevant information
• Promoting and explaining new products
• Preparing and issuing quotations, and completing sales paperwork when applicable
  
  Process and administer a range of customer policy actions including:
• Surrenders, maturities, and death benefit payments
• Revised maturity value estimates, top-ups, fund switches, premium payments, and valuations for Unit Linked policies
• Respond to customer enquiries via phone and email, ensuring timely and accurate support
• Handle and resolve client complaints in line with internal protocols, escalating when necessary
• Update customer and policy records and issue related documentation
• Where authorized, exercise discretion to offer redress in situations that may affect customer relationships

Requirements:

• Strong proficiency in Microsoft Office applications
• Excellent verbal and written communication skills
• Strong negotiation and analytical skills
• Ability to work both independently and collaboratively within a team
• Preference will be given to candidates who hold or are working toward a CII qualification (minimum Dip CII)

Languages:

• Maltese: Excellent
• English: Excellent
• Spanish: Considered an asset

Benefits:

• Flexible working hours
• On-site gym
• Birthday leave
• Health and life insurance
• Canteen and transport allowance
• Extended maternity and paternity leave
• Special benefits for returning mothers
• Children sick leave
• Pension plan incentive (after 2 years)
• Active ageing incentive
• Study/exam leave
• Sports and cultural leave
• Sponsorship for further training
• On-site canteen facility

If you are a motivated individual with a passion for customer service and a desire to grow within a dynamic and supportive environment, we encourage you to apply today. This is a great opportunity to build your career while making a meaningful impact on customer experience.

We look forward to hearing from you!