Warranty Administrator

Duties and Responsibilities

 Review and process warranty claims submitted by customers or dealers.

 Verify the validity of claims based on warranty terms and conditions.

 Assess product defects or issues, coordinate with technical teams, and determine appropriate solutions.

 Ensure timely resolution of claims, including replacement, repair, or refund as per warranty policies.

 Act as the primary point of contact for customers regarding warranty issues and inquiries.

 Provide clear and accurate information to customers about warranty coverage, procedures, and timelines.

 Resolve customer complaints related to warranty claims and provide exceptional customer service.

 Maintain accurate records of warranty claims, correspondence, and outcomes in the company’s database or management system.

 Prepare and generate reports on warranty claims, trends, and analysis for management review.

 Collaborate with the supply chain and logistics teams to coordinate the replacement or return of defective products.

 Analyse warranty claim data to identify patterns or recurring issues that may indicate product quality problems.

 Ensure all warranty claims are processed in compliance with company policies and relevant legal or regulatory requirements.

Skills and Abilities

 Good knowledge of dealer management system software (possibly Kerridge).

 Knowledge of automotive dealership service departments.

 Proficient at reading technician stories and applying appropriate labor codes.

• Excellent communication, customer engagement, and interpersonal skills.

• Highly motivated in achieving objectives.