Sales Agent (Shift-Based Role)

Our client, operating within the transportation sector, is seeking to recruit a Sales Agent to join their team.

The primary purpose of this role is to maximise sales opportunities while delivering excellent customer service and identifying ways to improve sales performance.

The Sales Agent will be responsible for selling non-personalised travel cards at the company's Sales Offices, primarily to tourists. This includes products such as 3-day and 7-day travel passes, ferry passes, and other ticketing solutions, while ensuring customers receive accurate information and a positive service experience.

This is a shift-based role organised as follows:

• 12-hour shifts
• One day on, one day off
• Gross annual salary: €18,000–€19,000, depending on experience
• Locations can vary between Valletta, MIA, Sliema and Bugibba which are the locations of our client's Sales Offices.

Shift Pattern (depending on location):

• 06:00 - 18:00
• 07:00 - 19:00
• 08.00 - 20:00
• 12:00 - 00.00

Responsibilities:

• Keeping up-to-date with products and services offered.
• Selling all available fares and crediting top ups from the various sales outlets with focus on upselling specific products/services as directed by the company.
• Handling cash, top ups, and sales of travel cards.
• Closing out sales at the end of each working shift according to current reconciliation procedures.
• Ensuring adequate levels of own cards stock and submitting accurate periodical reports as may be required from time to time.
• Dealing with customer queries in a professional manner to enhance customer satisfaction.
• Utilizing company uniform in a clean and maintained manner together with personal hygiene to enhance a positive image.
• Any other duties related to the job position that may be required depending on the exigencies of the business at the time.

Requirements:

• Preferably one-year previous work experience in a sale related position.
• Ability to work alone and remain self-motivated to meet targets 
• Persuasiveness
• Ordinary level of education in Mathematics
• Proficiency in verbal and written communication in English, and preferably Maltese.

Job Ref: 1204