Regional Manager

Our client is looking to recruit ma Regional Manager to join their growing team. Reporting to the Managing director the chosen candidate will:

• Oversee the day-to-day operations of multiple branches to ensure efficiency, consistency, and profitability.
• Align branch performance with the company's strategic objectives and business goals.
• Drive revenue growth, profitability, and market share across the assigned region.
• Monitor branch KPIs and implement corrective actions where necessary.
• Prepare and present monthly performance reports to the Managing Director, including operational updates, financial performance, and key business insights.
• Identify opportunities for continuous improvement and operational excellence.
• Lead and support business development initiatives across all branches.
• Identify new market opportunities and contribute to expansion strategies.
• Ensure the effective implementation of company-wide sales, marketing, and growth initiatives.
• Build and maintain strong relationships with key stakeholders, partners, and clients to support business growth.
• Conduct regular branch visits and management meetings to review performance, set objectives, and address operational challenges.
• Ensure consistent service standards, operational procedures, and customer experience across all branches.
• Maintain the overall presentation, branding, and professional appearance of each branch in line with company standards.
• Promote collaboration and the sharing of best practices between branches.
• Oversee the allocation of client enquiries to ensure fairness, efficiency, and timely response.
• Monitor client follow-up processes to maximise customer satisfaction and conversion rates.
• Handle and resolve escalated client complaints professionally, ensuring appropriate corrective action is taken.
• Maintain high standards of customer service across all branches.
• Oversee sales administration processes from reservation through to completion.
• Attend and supervise meetings relating to Promise of Sale (POS) agreements and final deeds where required.
• Ensure all company fees, commissions, and outstanding payments are collected in a timely manner.
• Monitor sales transactions to ensure accuracy, compliance, and adherence to agreed timelines.
• Work closely with legal advisors, notaries, and other stakeholders to facilitate smooth transactions.
• Lead recruitment initiatives across all branches within the region.
• Support onboarding, induction, training, coaching, and ongoing professional development.
• Monitor employee performance and provide regular feedback and performance reviews.
• Foster a high-performance, collaborative, and accountable culture.
• Identify succession planning and talent development opportunities.
• Manage employee relations matters in collaboration with the HR department.
• Ensure consistent implementation of company policies, procedures, and performance standards.
• Address workplace issues fairly and effectively while promoting a positive working environment.
• Support staff engagement and retention initiatives.
• Ensure all branches operate in full compliance with legal, regulatory, and company requirements.
• Monitor adherence to internal policies, operational procedures, and industry regulations.
• Implement and maintain best practices in governance, operational controls, and risk management.
• Assist with all due diligence requirements relating to property transactions and company operations.
• Identify operational risks and recommend appropriate mitigation measures.

Requirements

• Results-driven with a proactive and hands-on management style.
• Sound knowledge of sales operations, property transactions, and regulatory compliance.
• Strong organisational and problem-solving abilities.
• Excellent commercial and business development acumen.

Education and Experience

• Bachelor's degree in Business Administration, Management, Real Estate, or a related field (preferred).
• Minimum of 5 years' experience in a senior management role overseeing multiple branches or business units.
• Experience within the real estate or property sector is highly desirable.
• Demonstrated success in driving operational performance, sales growth, and team development.
• Valid driving licence and willingness to travel regularly between branches.

Benefits

• Competitive Commission Structure