Counter Salesperson

Job Description:

• Greet and assist walk-in customers and workshop staff at the parts counter in a professional manner.
• Identify customer needs and recommend the correct parts or accessories for trucks, equipment, machinery, or power tools.
• Accurately identify and source parts using OEM catalogues, digital databases, and technical documentation.
• Process sales and orders accurately using the company inventory management system.
• Prepare quotations for all brands and issue invoices and receipts, ensuring all transactions are correctly recorded.
• Handle parts returns by inspecting returned items, preparing credit notes, and obtaining management approval prior to processing.
• Maintain an organised, clean, and well-stocked parts counter and storeroom.
• Liaise with internal departments and the service team to ensure parts availability for ongoing and scheduled jobs.
• Respond to customer enquiries via in-person, phone, email, or WhatsApp, providing prompt and professional assistance.
• Track orders and manage back-orders, ensuring customers are kept updated on delivery status.
• Monitor stock levels, identify slow-moving or obsolete items, and recommend reordering or promotional actions.
• Uphold company standards for customer service, health and safety, and operational efficiency at all times.
• Apply technical knowledge of equipment, machinery, and spare parts to support accurate service delivery.
• Interpret part numbers, diagrams, and catalogues to ensure correct item selection.
• Ensure accuracy, attention to detail, and proper use of inventory and quotation systems.
• Work effectively under pressure, prioritising tasks and managing multiple requests.
• Collaborate as a team player with a proactive and responsible attitude.
• Communicate effectively in English; Maltese is considered an asset.