B2C Senior Sales Executive

Job Description
Michael Debono Ltd (MDL) in Malta is seeking to appoint a B2C Senior Sales Executive to join the Sales Team on a full-time basis.

Michael Debono Ltd (MDL) is part of the Debono Group, a multifaceted Group of companies with a keen focus on the mobility sector. The company aims to deliver business growth by tapping into innovation that really impacts the lives of consumers. The product offering is composed of passenger and commercial vehicles, motorbikes, vehicle parts and accessories, and aftersales services. The company also offers consumers a range of consumer finance solutions to fund the acquisition of their vehicles.

The Position:
The B2C Senior Sales Executive shall be reporting to the Director of Sales and will be responsible for:

• Day to day Team management to ensure Team targets are met;
• Attend to customers for test drives and quotes;
• Follow up on leads and quotes and record accordingly;
• Regularly monitor team performance on follow-ups;
• Process orders and deliveries;
• Responsible for achieving B2C new vehicle sales revenue and profitability;
• Ensure finance penetration is met, report any required actions taken if necessary;
• Ensure sales, admin, and consumer finance process is followed;
• Manage standard discount levels for the sales team & handle the case by case discount levels;
• Responsible for the delegation of the content update of specifications sheets for Marketing to order;
• Communicating updates and offers with Sales teams, Call Centre, and Marketing teams;
• Ensure that vehicle and aftersales prices on the database, sales tools, and website match;
• Manage FLEX contracts coming to an end and stack a deal to start to;
• process along with early settlement cases with finance and used cars for valuations;
• Inspect valeting standards of sold vehicles;
• Decide on rectification level with Fleet and approve internal invoices;
• Ensuring that showroom is kept up to standard;
• Ensure the sales team has the support needed from other departments to ensure the required customer satisfaction;
• Liaise with procurement function on stock to be ordered based on customer demands;
• Ensure reserved stock is managed with SLA's;
• Monitor and ensure trade-in valuations are in line with process;
• Ensure health and safety measures and procedures are adhered to;
• Customer complaint resolution;
• Coordinate with Fleet to ensure that -2 order and structure is maintained;
• Ensure demo cars are correct for test drives and maintained;
• Update timesheets and leave requests in Deputy;
• Ensure Host processes are adhered to and shifts maintained;
• Together with the team, populate daily leads file with inquiries and supply the lead/follow-up figures;
• Together with the team, populate follow-up’s and summary sheets from weekly follow up calls;
• Issue commissions sheet and confirms with the team;
• Ensure fire up and fire down are complete​.

The Requirements:

• Proficient in Microsoft applications;
• Minimum of 3 years sales experience;
• Excellent communication both verbally and written in Maltese and English;
• Possession of a clean driving license;
• Strong automotive market knowledge and experience are essential;
• Sound Product Knowledge.

What we Offer:

• Competitive remuneration package;
• Continuous development and mentoring;
• Flexible working arrangement;
• Health insurance;
• Employee referral scheme;
• Weekly breakfast;
• Monthly treats;
• Employee discounts.

Michael Debono Ltd:
Established in 1960, Michael Debono Ltd is Malta's exclusive representative of the world's leading car manufacturer, Toyota. From day one, since distributing the first Toyota in Europe, our foremost objective has been to offer complete customer satisfaction to all our customers. This has enabled us to build strong relationships and a loyal database of valued customers, supporting our rapid expansion over the years, where we have extended our range of aftersales facilities to meet our all of our customers’ auto-related needs. Specialities: Toyota Cars, Quality Used Cars, Genuine Car Parts, Body Repairs and Servicing.