Training and Quality Coordinator

Our client is looking for a Training and Quality Coordinator. Your roles and responsibilities 

• Support the training department with tasks such as researching training modules, coordinating both local and overseas training, and arranging travel plans
• Monitor and maintain the learning records of employees, ensuring they are always up to date
• Assist in maintaining the company’s standards in line with ISO and franchise requirements
• Conduct internal audits as needed
• Design methods for data collection, analyze the results and communicate findings with management and franchises
• Handle customer communication, manage feedback processes such as satisfaction surveys, and address customer complaints, including completing necessary paperwork and follow-ups
• Perform other duties as assigned by the Aftersales, Training, and Quality Manager

• Ability to work with minimal supervision
• Strong interpersonal and communication
• Maltese communication is a must

• Previous experience in a similar role within the Training and/or Quality department
• Ideally proven knowledge of auditing standards and procedures, laws, rules and regulations

• Employee discount card
• Health Insurance