Process Analyst

A well-established financial institution is searching for a Business Process Analyst to join their team. The chose candidate will support the entity's growth strategy and vision, by maintaining a disciplined approach to identifying, designing, and implementing both automated and non-automated business processes.

Responsibilites:

• Assist in the maintainance of organisation's the process inventory and repository.
• Conduct maturity assessments examining business processes and workflows to find out how they can be improved or automated..
• Facilitate process workshops and document any information elicited using process maps and business requirements documents.
• Helping the organisation efficiently align its processes with its goals, thus achieving business objectives.
• Gathering and analysing data to identify trends and patterns in the process.
• Creating process models, (process maps and flowcharts), to illustrate the flow of activities, inputs, and outputs of the process.
• Identifying pain points and improving the overall customer experience and satisfaction.
• Recommending improvements to the process, such as simplifying steps, reducing cycle time, or improving quality.
• Monitoring and measuring the performance of the process to ensure that it meets desired objectives.
• Communicating findings, recommendations, and progress to stakeholders and simplifying complex information as needed.

• Candidates must already be in Malta, with the legal right to work in Malta
• Candidates must be assertive, analytical, curious by nature and process-oriented
• A Team-player while still be able to work independently when required
• Attention to detail

• Degree in Business, Engineering or Mathematics as a minimum
• 1 year experience in a similar role, or 3 years in a customer support/operational role is a must
• Candidates with experience in BPMN tools or MS Visio are preferred

• Hybrid work model
• Summer hours
• Loan Subsidy
• Health & Life Insurance
• Pension scheme