Operations Officer

​One of our key clients specialising in the Banking sector is currently seeking an Operations Officer to join their team:

Duties:

• Acquiring a deep understanding of the Bank's products and procedures
• Answering incoming calls and replying to emails from prospective and existing customers in relation to the Bank's products and services
• Executing customers’ instructions and daily updating of accounting records
• Performing administrative tasks related to the operation of banking platforms in use
• Processing the allocation of payments
• Investigate account discrepancies and follow up on customer queries and complaints
• Ensuring a professional debt collection service
• Upholding the Bank’s integrity among its various stakeholders and integrate AML/CFT considerations into the relevant aspects of the role
• Reporting circumstances that may bring the Bank into disrepute upstream
• Performing other operational and administrative duties as may be assigned from time to time.