Operations Manager (F&B)

Our client, a reputable group of companies in the hospitality, intellectual property, and construction sector is looking to recruit an Operations Manager (F&B) to join their team. The chosen candidate will be responsible to:

• Regularly review feedback on Trip Advisor, OTAs (Online Travel Agencies), and other channels. Monitor trends in guest comments and identify areas for improvement;
• Address guest feedback promptly, both positive and negative. Thank guests for their reviews and offer solutions or improvements when necessary;
• Ensure that all actions and initiatives align with the hotel's brand identity and goals;
• Maintain consistency in guest experiences and service across all areas of the hotel;
• Establish clear goals and objectives for the team to achieve the hotel's desired outcomes;
• Develop KPIs to measure performance in areas such as guest satisfaction, operational efficiency, and financial results;
• Train staff on the hotel's service standards and emphasize the importance of consistently meeting or exceeding guest expectations.
• Use guest feedback to continually improve service quality and operational processes;
• Encourage open dialogue between management and staff. Listen to employee concerns and ideas;
• Promote teamwork and collaboration through team-building activities and recognition of achievements;
• Maintain regular communication with owners about hotel performance and plans;
• Align hotel goals with owner expectations and deliver solid business results;
• Prepare and present reports on sales results, productivity, and other key metrics to management;
• Use data to identify trends and opportunities for improvement.
• Conduct daily briefings with staff to ensure smooth operations;
• Address operational challenges and guest concerns in the absence of the hotel manager;
• Ensure that all operations comply with established SOPs, policies, and service standards;
• Adhere to health and safety regulations to maintain a safe environment for guests and staff;
• Develop and implement career development plans for managers, supervisors, and high-potential employees;
• Provide training and mentorship opportunities to help employees grow within the hotel.

• Guest-oriented and service-minded
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Excellent communication and listening skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations skills.
• Ability to meet financial targets and under pressure.
• Must be flexible in working hours, including weekends, evenings and holidays.

• Experience in financial accounting, personnel supervision and problem resolutions will be considered an advantage.
• Minimum of 5 years of experience in the hospitality industry, with significant multi outlet exposure is a must
• Minimum of 2 years of experience as a Head of department or Food and Beverage Manager is a must
• Proven track record in leading large teams.
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)

• Company Discounts