Operations Manager (F&B) - Operations jobs in Malta - May 2024
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Operations Manager (F&B)


Published on 27 Apr 2024

Expires in 1 day (31 May 2024)

Our client, a reputable group of companies in the hospitality, intellectual property, and construction sector is looking to recruit an Operations Manager (F&B) to join their team. The chosen candidate will be responsible to:

  • Regularly review feedback on Trip Advisor, OTAs (Online Travel Agencies), and other channels. Monitor trends in guest comments and identify areas for improvement;
  • Address guest feedback promptly, both positive and negative. Thank guests for their reviews and offer solutions or improvements when necessary;
  • Ensure that all actions and initiatives align with the hotel's brand identity and goals;
  • Maintain consistency in guest experiences and service across all areas of the hotel;
  • Establish clear goals and objectives for the team to achieve the hotel's desired outcomes;
  • Develop KPIs to measure performance in areas such as guest satisfaction, operational efficiency, and financial results;
  • Train staff on the hotel's service standards and emphasize the importance of consistently meeting or exceeding guest expectations.
  • Use guest feedback to continually improve service quality and operational processes;
  • Encourage open dialogue between management and staff. Listen to employee concerns and ideas;
  • Promote teamwork and collaboration through team-building activities and recognition of achievements;
  • Maintain regular communication with owners about hotel performance and plans;
  • Align hotel goals with owner expectations and deliver solid business results;
  • Prepare and present reports on sales results, productivity, and other key metrics to management;
  • Use data to identify trends and opportunities for improvement.
  • Conduct daily briefings with staff to ensure smooth operations;
  • Address operational challenges and guest concerns in the absence of the hotel manager;
  • Ensure that all operations comply with established SOPs, policies, and service standards;
  • Adhere to health and safety regulations to maintain a safe environment for guests and staff;
  • Develop and implement career development plans for managers, supervisors, and high-potential employees;
  • Provide training and mentorship opportunities to help employees grow within the hotel.
  • Guest-oriented and service-minded
  • Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
  • Excellent communication and listening skills.
  • Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations skills.
  • Ability to meet financial targets and under pressure.
  • Must be flexible in working hours, including weekends, evenings and holidays.
Education and Experience
  • Experience in financial accounting, personnel supervision and problem resolutions will be considered an advantage.
  • Minimum of 5 years of experience in the hospitality industry, with significant multi outlet exposure is a must
  • Minimum of 2 years of experience as a Head of department or Food and Beverage Manager is a must
  • Proven track record in leading large teams.
  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
  • Company Discounts

€50,000 / year
Full Time
Job Type
Senior Management
Experience Level
Hotels, Restaurants & Catering

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