Operations Manager

Our client is a renowned company on the Maltese islands that offers a variety of outsourcing services to its clients. As they are growing, they would like to engage an Operations Manager to lead their operations.

The Role

• You will be responsible for overseeing the daily operations, ensuring smooth service delivery and managing a team of security personnel.
• You will lead and mentor staff, conducting performance evaluations, and providing necessary training.
• You will plan resource deployment, scheduling assignments, and ensuring adequate coverage for all employee needs.
• You will conduct regular meetings with clients to assess service quality and address any concerns
• In this role you will assess risks and ensure compliance with industry regulations.
• As an Operations Manager you will also be responsible for responding to incidents related to outsourced staff members, conducting post-incident reviews, and taking corrective actions
• You will also manage budget management, including overseeing resources and company assets like vehicles,
• You will conduct training and development programs for the team that are also within the role's scope.
• You will emphasize process improvement, efficiency, and meeting company performance metrics having the ultimate goal of maintaining high service standards and ensuring client satisfaction.

• You will be have a minimum of 3-5 years experience leading a large operation at mid to senior level
• Will have good communication skills
• Be diligent and organised
• Have excellent IT skills
• Have excellent organisational skills
• Be conversant in Maltese & English

• Preferably have tertiary education