Operations Executive

About Our Client

Our Client is a well-established organisation operating within the shipping, logistics, and insurance sectors. Renowned for delivering dependable and client-focused services, the Business supports both local and international markets through tailored logistics solutions and industry expertise. With a strong reputation built on professionalism, innovation, and long-standing partnerships, the Company continues to strengthen its position within global trade and operational services.

Role Overview

Heroix is supporting our Client in the search for an organised and commercially driven Operations Executive to join their growing team. This role involves coordinating operational activities, maintaining strong relationships with clients and partners, and identifying opportunities to expand business activity. The successful candidate will play an important role in ensuring smooth day-to-day operations while contributing towards the Company’s commercial objectives and service excellence standards.

Key Responsibilities

• Client Relationship Management: Build and maintain strong working relationships with existing customers while acting as a key point of contact for operational and service-related matters.
• Business Development Support: Identify potential commercial opportunities, follow up on new leads, and contribute towards the growth of the Company’s client portfolio.
• Operational Coordination: Assist in overseeing logistics and service operations to ensure all activities are completed efficiently and within agreed deadlines.
• Quotations and Commercial Documentation: Prepare tailored proposals, quotations, and service agreements in line with client requirements and Company standards.
• Stakeholder Collaboration: Liaise closely with transport providers, international partners, and internal departments to support the seamless delivery of services.
• Performance Monitoring: Track operational progress, provide updates on ongoing activities, and report on business developments and client interactions.
• Client Visits and Presentations: Attend meetings with prospective and existing clients to present services, strengthen partnerships, and support commercial initiatives.
• Problem Resolution: Take a proactive approach in addressing operational challenges and customer concerns by identifying practical and timely solutions.

Qualifications, Skills, and Attributes

• Education: A qualification in business, logistics, shipping, or a related field would be considered an asset.
• Experience: Previous experience within operations, logistics, shipping, freight forwarding, or a customer-focused commercial role would be advantageous.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: Strong verbal and written communication abilities with the confidence to interact professionally with clients, suppliers, and colleagues at all levels.
• Interpersonal Skills: Ability to establish trust-based relationships and work collaboratively with both internal teams and external stakeholders.
• Technical Skills: Good understanding of operational coordination, client servicing, and commercial processes, together with proficiency in standard office systems and reporting tools.
• Organisation: Excellent time management and prioritisation skills with the ability to manage multiple responsibilities within tight deadlines.
• Self-Motivated: A proactive and driven individual with the ability to work independently, take initiative, and remain focused in a fast-paced environment.
• Problem-Solving: Capable of anticipating challenges, responding effectively under pressure, and implementing practical solutions in a timely manner.

What's on Offer

• Compensation: A competitive salary based on experience and qualifications.
• Working Hours: Permanent, full-time employment within a dynamic and professional working environment.
• Other Benefits: Access to a range of employee benefits together with opportunities for ongoing professional development and career progression.
• Career Development: Opportunities for professional growth and advancement within a dynamic and expanding company.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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DIER Agency Licence No: 00412-2025