Head of Product Development

Overview
In line with Britannia’s current and future growth plans, we are now actively recruiting an experienced Head of Product Development who will drive innovation and will be responsible for guiding the conceptualization, development, and execution of new and existing tour products. This role is instrumental in understanding market demands, consumer preferences, and emerging trends to create compelling propositions and new concepts that make Britannia’s holiday experiences stand out.

As Head of our Product Development team consisting of 4 specialists, you will coordinate all aspects of product management and development. This includes creating new tours and continually monitoring and improving our product range. You will work closely with our sales team whilst maintaining existing working relationships and making new ones. You will also work closely alongside our Senior Management.

Responsibilities:

• Oversee all aspects of the product development team
• Oversee the design, content creation, and distribution of the company's travel brochures, ensuring they align with brand guidelines, meet quality standards, and effectively showcase our travel offerings to drive customer engagement and sales
• Set the standards required for all product specialists
• Monitor and analyse sales figures, and enquiries to help determine appropriate marketing strategies and coordinate your team to do the same for their areas
• Analyse demand and trends for holiday destinations and use this to increase sales
• Maintain positive working relations with suppliers worldwide
• You will also have responsibility for your own specific product areas and will fulfil the duties of a product specialist accordingly
• Researching, developing and implementing the launch of new tours and holiday programs
• Negotiating prices with suppliers
• Ongoing quality management of existing programs
• Keep yourself informed of any developments, or developing situations/crises that may affect current and forthcoming travel and propose and execute corrective actions
• Undertake customer satisfaction surveys; and
• Keep yourself informed of competition in the market.

Skills & Experience:

• Have a minimum of 3 years experience in a Product Manager/Development role in a similar environment
• The ability to travel overseas regularly, visiting hotels, and travel partners and attending Educationals / Workshops and travel Fairs
• A self-starter with a growth mindset and eagerness to learn and expand themselves in the product market
• Excellent communication skills
• Attention to detail
• Problem solver; viewing challenges as a way to grow
• Highly motivated with an ability to multitask and be driven by selling outstanding itineraries
• Creative, with a desire to lead the way in travel
• Calm under pressure
• Excellent verbal and written communication skills
• Be a team player with the ability to lead and help your colleagues achieve their goals too
• Fluent in written and spoken English; and
• The ability to work long hours and on weekends on ad hoc occasions.

*The remuneration package will be competitive and aligned with the candidate's experience and qualifications.

*Britannia Services Limited is an equal-opportunity employer and is committed to creating an inclusive working environment with a diverse workforce. We welcome qualified applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of diversity.

About us
Britannia Services Ltd is a leading Tour Operator in Malta offering Tours, holiday packages, individual travel, long haul, cruises, honeymoon packages, insurance and more. Our success story is attributed to our core values - honesty, excellent service, and reliability. Britannia Services Ltd offers its services from its Head office in Hamrun, with branches in Valletta, Paola and Mosta, and from its authorised agent in Gozo.