Customer Service Coordinator

Our client is looking for a Customer Service Coordinator . Your roles and responsibilities will include: 

• Accurately and promptly process all customer orders.
• Collaborate with the Commercial Department to discuss items to be ordered and generate necessary sales orders.
• Verify correct prices, discounts, and product numbers on customer orders, resolving any queries with customers.
• Send order confirmations to customers, aiming to exceed customer expectations with every delivery.
• Submit orders to suppliers and follow up for timely deliveries.
• Regularly update the system and all relevant parties on the status of open orders.
• Provide accurate, complete information using appropriate methods and tools.
• Coordinate with logistics providers to ensure timely and budget-friendly deliveries.
• Work with the Finance department on payment issues affecting shipments.
• Coordinate with the Technical department for the implementation of technical services related to incoming shipments.
• Arrange delivery appointments with customers.
• Liaise with other departments to provide services that meet customer needs within cost and time constraints.
• Maintain good customer relationships and address any complaints.
• Comply with NSO requirements for incoming shipments.
• Keep scanning and filing up to date in coordination with the team.

• Experience in order processing and invoicing NSO reporting
• Good communication skills in both English and Maltese

• Previous experience in purchasing Department will be considered an asset