Our client is looking for a Customer Service Coordinator . Your roles and responsibilities will include:
Accurately and promptly process all customer orders.
Collaborate with the Commercial Department to discuss items to be ordered and generate necessary sales orders.
Verify correct prices, discounts, and product numbers on customer orders, resolving any queries with customers.
Send order confirmations to customers, aiming to exceed customer expectations with every delivery.
Submit orders to suppliers and follow up for timely deliveries.
Regularly update the system and all relevant parties on the status of open orders.
Provide accurate, complete information using appropriate methods and tools.
Coordinate with logistics providers to ensure timely and budget-friendly deliveries.
Work with the Finance department on payment issues affecting shipments.
Coordinate with the Technical department for the implementation of technical services related to incoming shipments.
Arrange delivery appointments with customers.
Liaise with other departments to provide services that meet customer needs within cost and time constraints.
Maintain good customer relationships and address any complaints.
Comply with NSO requirements for incoming shipments.
Keep scanning and filing up to date in coordination with the team.
Requirements
Experience in order processing and invoicing NSO reporting
Good communication skills in both English and Maltese
Education and Experience
Previous experience in purchasing Department will be considered an asset
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