Senior Dispute Adjudicator

ADROIT is the first certified out-of-court settlement body within the European Union, in line with the Digital Services Act. Our role is to receive claims lodged by customers against various online platforms operating in Europe and adjudicate such cases after reviewing all applicable information and documentation, as an alternative for customers to open a court case against the platform.

We are looking for a young and dynamic individual to join our team of adjudicators and assist in the various cases that are lodged to us. This is a unique opportunity to work on a daily basis on several interesting disputes lodged against several platforms including some of the largest worldwide such as Google, Amazon and Facebook. It also provides the start for a career in the dispute resolution sector which is being heavily pushed by the European Union to establish itself as a long-term solution and alternative to the lengthy and expensive court option.

Be part of the legaltech revolution! The selected candidate will have the opportunity to build a distinguished expertise in this area and grow quickly in their role together with the company.

The Main Responsibilities:

The individual will be responsible to work on cases by understanding all the information, documentation and any other applicable evidence provided by both the customer and the platform, and assess it in line with our Rules of Procedure, the platform’s Terms and Conditions and any other applicable legislation and/or regulation. A final report will then be drafted outlining the decision and its basis.  

Requirements:

The ideal candidate we are looking for should have the following:

· Excellent English reading and writing skills including the ability to write detailed and concise reports;

· Additional European languages will be considered a plus.

· Have a good understanding of consumer law and the Digital Services Act;

· Have at least 2 years of experience working on legal related matters and possess a good understanding of how ecommerce and social media platforms work

· Organised and able to manage multiple tasks concurrently and meet deadlines;

· Have a degree or other certification in law or any other similar degree;

· Must be based in Malta.