Motor Claims Support Executive

We are currently seeking to employ a Motor Claims Support Executive within our Motor Claims department. Based in the Motor Claims department at our Head Office you will work closely with the team members to efficiently process and settle motor insurance claims within established guidelines.

• Processing motor insurance claims
• Handling and resolving queries from customers, providing advice and assistance as necessary
• Determining the extent of policy cover for the incident
• Liaising with other parties involved in the claim, including insurers to determine fault and to settle the claim
• Authorising payments while ensuring they are within policy limits and legal obligations.

The chosen candidate should:

• Enjoy working in a team
• Be willing to learn new skills, take initiative, and work with minimum supervision
• Appreciate the value of efficiency, integrity, fairness, and transparency
• Be fluent in written and spoken Maltese and English
• Have outstanding attention to detail and excellent verbal and written communication skills
• Be empathetic when dealing with customers who have suffered loss
• Have a positive can-do attitude.

Education and Experience:

• An Advanced level of education
• Be familiar with MS Office applications
• Having worked in a similar role or environment, or having an interest in cars, is advantageous but not necessary.

Benefits and Perks:
You will be joining a highly reputable organisation that is known for the excellent training that it provides. You will enjoy working in an environment that offers a good work-life balance and provides opportunities for career progression. 

Benefits include:
Generous Remuneration Package

• Competitive salary
• Exclusive Discounts: Save on insurance products, gym memberships, retail outlets and more
• Clothing Allowance: Financial support for purchasing work attire.

Work-Life Balance

• Summer Hours: Enjoy shorter working hours during the summer months
• Child Sick Leave: Additional special paid child sick leave and utilisation of own sick leave to care for a sick child
• Carers’ Leave: Additional special paid leave to care for sick relatives.

Health and Wellbeing:

• Comprehensive Insurance Coverage: Includes life, personal accident and health insurance
• Consultation Clinic: Monthly on-site General Practitioner to address employee health and wellness needs
• Mental Health Support: Confidential access to mental health support at the company’s expense
• Eye test: VDU eye test for employees who make use of electronic equipment.

Career Development

• Educational Support: Study support and additional leave for study and exams
• Memberships: reimbursement for professional membership fees
• Bonus: Qualification Allowance upon obtaining certain qualifications.

Training and Professional Development

• Training: Regular training sessions are held by experienced in-house trainers and professional training providers
• Online Training: Access online courses and resources including CPD training sessions
• Seminars and Conferences: Participate in industry seminars and conferences to stay updated on the latest trends and network with professionals.

Community and Social Engagement

• Social Events: Join our fun and engaging social events
• Volunteering Leave: Paid leave for volunteering activities
• Corporate Social Responsibility: Opportunity to support and impact social and environmental causes.

Equal Opportunities:
GasanMamo is committed to a policy of equal opportunities in all aspects of employment and encourages applications from all the community, irrespective of race, religion, gender, disability, age or sexual orientation.