Claims Handler (Personal Lines)

One of our clients, a leader within the financial services industry, is seeking to recruit a Claims Handler (Personal Lines) on a full-time basis.

Responsibilities: 

• Provide advice on making a claim and the processes involved
• Process new insurance claims notifications
• Collect accurate information and documents to proceed with a claim
• Analyse a claim made by a policyholder to establish whether it satisfies the policy conditions
• Guide policyholders on how to proceed with the claim
• Identify reasons why full payment may not be made
• Explain to policyholders when their claim is not covered
• Contact outsourced experts  from our network of approved professionals to assist you in a claim
• Monitor the progress of a claim
• Investigate potentially fraudulent claims
• Liaise with lawyers, as well as other legal and claims professionals, and negotiate the terms of a claim
• Prepare an initial estimate of costs and then closely monitor and keep a record of costs
• Ensure fair settlement of a valid claim
• Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
• Handle any complaints associated with a claim
• Adhere to legal requirements, industry regulations, and customer quality standards set by the company.

Requirements:

• Minimum of secondary level of education, preferably have a Diploma in Insurance or close to the achievement of this level in the near future
• Work experience related to Personal Lines Claims would be considered an asset.
• Excellent verbal and written communication skills in Maltese and English.

Skills:

• Meticulous with a keen eye for detail
• Fully conversant with Microsoft Office including PowerPoint;
• Able to work under pressure with minimum supervision.