Telephone Operator

Job Description
Hilton Malta is currently looking to recruit a Telephone Operator to join their team on a full-time basis.

Job Role:
The candidate will form part of the Front Office Department. This position requires excellent communication skills, a courteous, friendly, and outgoing personality, excellent organisation skills, and the ability to multitask and remain calm under pressure. 

Duties and Responsibilities;

• Answers incoming calls and places outgoing calls
• Directs calls to guest rooms, staff, or departments through the switchboard or PBX system
• Receives guests’ messages and delivers the same to the guest
• Provides information about hotel services to guests
• Understand the telephone operator board or PBX switchboard operations
• To be fully aware of and adhere to health and safety, fire, and bomb threat procedures
• Assists the Front Desk with various administrative tasks.

Fluency in both Maltese and English is a requirement for this position and knowledge of a third language would be considered an asset. 

Hilton Malta:
Ideally located within the award-winning Portomaso Yacht Marina, along the coast of the fashionable district of St. Julian’s, the hotel is just minutes away from all the major entertainment areas, attractions, and sites Malta has to offer. The accommodation comprises 413 guest rooms & suites including non-smoking and interconnecting rooms, as well as rooms for guests with reduced mobility. Each guest room offers the discerning traveler breathtaking views of The Mediterranean Sea or the Yacht Marina. Hilton Malta features award-winning restaurants & bars, four outdoor pools, a floodlit tennis court, as well as an indoor pool, spa, and health club; making it an idyllic resort with year-round sunshine and an abundance of outdoor activities.