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Senior Venue Host/Hostess
The role of a Senior Venue Host/ Hostess is to provide exceptional customer service and ensure the smooth operation of the restaurant's front-of-house activities. The Senior Venue Host/ Hostess is responsible for managing the seating arrangements, coordinating with the waitstaff, and attending to guests' needs and requests. This position requires strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
Responsibilities:
• Greeting and welcoming guests with a warm and friendly demeanor
• Managing the seating process to ensure efficient table utilization and a smooth flow of guests
• Taking reservations and managing the reservation system
• Assigning tables to guests based on their preferences and the restaurant's seating plan
• Communicating with the waitstaff to ensure timely and accurate service
• Assisting guests with special requests, such as dietary restrictions or special occasions
• Providing recommendations on menu items and answering guest inquiries
• Handling guest complaints or concerns with professionalism and resolving issues to their satisfaction
• Maintaining a clean and organized host/hostess station
• Coordinating with other restaurant staff to ensure a seamless dining experience for guests
• Assisting in training and mentoring new host/hostess team members
• Collaborating with the management team to implement and improve guest service standards
• Monitoring and maintaining the reservation book and guest database
• Upholding the restaurant's policies and procedures, including health and safety regulations
• Conducting end-of-shift reconciliations and reporting any discrepancies or issues to management
Requirements:
• Proven experience as a Host/Hostess in a restaurant or similar hospitality setting
• Excellent customer service and interpersonal skills
• Ability to remain calm and composed in high-pressure situations
• Strong organizational and multitasking abilities
• Attention to detail and accuracy
• Proficient in reservation management systems and basic computer skills.
• Knowledge of food and beverage offerings, including wine and cocktail selections
• Ability to communicate effectively and professionally with guests and team members
• Flexibility to work evenings, weekends, and holidays as required
Hugo's Group:
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive, premium catering and hospitality. Between restaurants, bars, and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife. We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
H – HIGH STANDARDS
U – UNWAVERING COMMITMENT
G – GROWTH AND LEARNING
O – OBJECTIVE DRIVEN
S – SUCCESS
Our employees are the core of what makes our group’s success, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience. Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team?
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