Reservations Manager

Our client who specialises in the Hospitality industry is looking for a Reservations Manager. Your roles and responsabulities will include: 

• Manage the Reservations Team and guide them in daily tasks
• Assist the team with creating and maintaining reservation records daily.
• Maintaining Records and Documentation: Keep detailed and accurate records of customer
• interactions, reservations, and any related correspondence.
• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
• Assist the Revenue Team in driving insights.
• Sorting out any issues that may arise with bookings or reservations.
• Prepares letters of confirmation and promptly processes any cancellations and modifications.
• Handles daily correspondence and responds to inquiries about reservations as needed.
• Identify growth opportunity and mitigate against risks.
• Utilise dedicated systems and tools to identify key trends and provide action-based outcomes from those trends.

• Highly analytical and detail oriented; skilled in exploring data, discovering patterns, relationships, anomalies, and trends
• Knowledge of Opera and Concerto would be considered an asset
• Excellent analytical, organisational, and problem-solving skills
• Excellent interpersonal skills and both written and verbal communication skills

• Previous experience in a similar position is a must
• English and Maltese communication skills are a must