Reservations Manager - Hospitality & Leisure jobs in Malta - May 2024
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Reservations Manager

Corinthia Hotel St. George’s Bay , Any

Published on 04 May 2023

Expired on 03 Jun 2023


The Corinthia Group of Hotels are seeking to recruit an individual who has excellent communication and relationship skills and is able to provide the leadership and direction required to assist the team in ensuring a smooth and efficient day-to-day operation of the Central Reservations Office in a proficient manner and maintaining a high level of service.

The candidate will be responsible for:

  • Overseeing the daily reservation tasks of the Central Reservations Office, handling of reservations e-mails, phone calls, and daily checks and assisting the team and other departments in any requirements
  • Ensure reservation tasks are completed accurately, updated, and reviewed daily
  • Working closely and proactively with the Director of Reservations to develop a greater understanding and knowledge of the reservations tools, systems, and practices in place to efficiently achieve results set
  • Being alert for opportunities to improve the profitability of the department and be able to conclude sales effectively and anticipate potential opportunities
  • Assisting in achieving measurable reservation standards, objectives, and goals
  • Ensuring and maintaining effective communication with the team and superiors
  • Offering direction to the reservations team in daily tasks distribution, prioritizing the workload, continuously monitoring the progress, and ensuring prompt response
  • Training and monitoring the Reservations Agents in completing their daily tasks
  • Acting upon any deviation from the reservation’s standards of performance and providing additional training to the team as required
  • Monitor future reservations, assess any special room requirements, and communicate these to relevant departments
  • Develop a passionate, sales focused and reservations office environment
  • Leading by example in setting positive relations with all departments effectively and appropriately, to maintain the smooth running of the reservations’ operation process
  • Achieving targets and results as set by Corinthia Hotels Ltd
  • Deputising in the absence of the Director of Reservations
  • Possessing a sales manner and instilling this in the reservation agents along with suggestive selling and maximising sales performance through yielding techniques
  • Keeping abreast of trends & innovations in the hotel industry and the local market.

The ideal candidate requires to be:

  • Minimum of 2 years experience preferably as a Reservations Manager
  • Be fluent in written and spoken English and has good telephone etiquette
  • Excellent interpersonal communication skills and customer service oriented
  • Demonstrate a high level of computer literacy and has experience working with Opera PMS System, OTA Extranets and other distribution channels
  • Be sales-oriented, self-motivated and target driven
  • Has a high work ethic and a sense of responsibility and is able to multi-task.

We offer:

  • Discounts on F&B and room rates within the Company
  • Health Insurance
  • Training & development opportunities
  • Growing company with global hotels
  • Complimentary laundry service for Uniform
  • Complimentary meals on duty.

Corinthia Hotel St. George’s Bay:
Corinthia is a collection of hotels founded by the Pisani family of Malta in 1962. We are a family-inspired business, whose timeless family values underpin the Spirit of Corinthia. We like to treat and look after guests as if we were welcoming them back home. We also support and positively encourage one another so that our hotel teams around the world enjoy their work in an inspired yet warmly-spirited fashion. As a hotel business, we focus on giving honest, discreet service. We see ourselves as leading craftsmen in the world of hospitality, valuing authenticity, passion, precision and understanding in all we do. Each of the hotels and resorts we have created, in some of the most exciting places in the world, is a tribute to local architecture and cultural traditions.

time
Full Time
Job Type
experience
Experienced (3 years +), Middle Management
Experience Level
category
Hospitality & Leisure
Category
industry
Hotels, Restaurants & Catering
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