Reservations Agent (m/f/d)

Job Description
Ruby GmbH in Malta is looking to recruit a Reservations Agent (m/f/d) to join their team on a full-time basis. 

Ruby is a young, fast growing hotel group with existing hotels in Germany, Austria, Switzerland, the Netherlands and the United Kingdom as well as many other projects under construction throughout Europe. The Munich-based group led by founder and CEO Michael Struck is breaking new ground with its Lean Luxury philosophy: a location in the heart of the city, top design and high-quality furnishing. Through a lean organization and concentration on the essentials, Ruby creates a contemporary, affordable form of luxury for modern, cost- and style-conscious customers.

Be among our first team members to join our newly founded Corporate Office in Valletta, Malta, and help us to build up this brand new office location, the team on-site and support us with the implementation of a communication structure with the Corporate Office in Munich.

Duties and responsibilities that will excite you at Ruby, as you will be:

• Carrying out daily arrival and departure checks
• Advising our international guests by email and phone
• Responsible for the maintenance of our PMS and other hotel-specific systems as well as all our guest and customer data
• Checking the reservations as well as our incoming payments
• Processing various guest enquiries
• Implementing our Ruby SOPs
• Keeping monthly overnight statistics and process commissions.

Get in touch, if you have/are:

• Professional training or completed studies in the field of hotel management
• A minimum of one year of experience in a similar position 
• Excellent communication and interaction skills
• A high degree of commitment and self-motivation
• A team player with a high sense of responsibility and quality consciousness
• Very good knowledge of MS Office and good knowledge of reservation systems
• Excellent written & spoken German and English skills.

Ruby offers you:

• Permanent contracts, since you will be part of our Ruby family from day one
• Plenty of room for creativity and innovation
• A sustainable onboarding process, intense familiarisation and regular on-the-job-training
• Great opportunities for personal development, taking on responsibility and attractive promotion prospects
• Travel opportunities at home and abroad
• Unmatched staff rates for you and your travel buddy in all our Ruby Hotels
• Of course also for your Family & Friends exclusive rates
• A „Grow The Ruby Family“ bonus when you recommend new colleagues for our Ruby hotels
• Cool team- and afterwork events in a relaxed atmosphere
• Travel allowance
• Access to Futurebens – a discount platform for sustainable brands
• The possibility to take a sabbatical when you need some time off
• Communication as equals instead of hiding behind formalities
• A stylish working place in the heart of the city with a fantastic sea view
• Still much more - so be part of it and stay tuned