Reservations Agent (German Speaking)

Our client is an international operator in the hospitality industry.

• Perform daily checks for guest arrivals and departures;
• Assist and advise international guests via email and phone to ensure a positive and seamless experience;
• Manage and update our Property Management System (PMS) and other hotel-related platforms, ensuring accuracy of guest and customer records;
• Review current reservations and monitor incoming payments;
• Prepare monthly reports on overnight stays and oversee the smooth processing of commissions.

• Completed professional training or academic studies in hotel management;
• Previous experience in a similar role, ideally at the front office or in group reservations;
• Confident user of MS Office and experienced with various reservation systems;
• Fluency in English (spoken and written) is essential; German language skills are highly preferred.

• Friendly and approachable personality with strong communication skills;
• Proactive, solution-oriented mindset with the ability to take initiative and follow through;
• Strong analytical thinking, structured work approach, and a high sense of responsibility and quality awareness.

*Please note that all job applicants will be automatically added to the Broadwing LTD candidate database and will receive an automatic email with user credentials to benefit from our online platform.