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Reservations Agent
Malta Marriott Resort & Spa , Central Malta
Published on 15 May 2025
Expires in 71 days (31 Jul 2025)
Join one of Malta's leading five-star properties, the Malta Marriott Resort and Spa, where we pride ourselves on delivering exceptional guest experiences. As part of the world's largest hotel brand, we are committed to maintaining high standards and creating a welcoming environment for our guests. We are currently seeking a dedicated and experienced Reservations Agent to join our dynamic team.
At Marriott, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in.
As a Reservations Agent, you will be responsible for recording and processing all reservation inquiries made by phone, or e-mail efficiently and accurately, whilst converting inquiries into sales in order to maximise revenue and occupancy.
Key Responsibilities:- Creating and maintaining reservations in the property management system;
- Handling the internal Reservations e-mail inbox;
- Handling guest requests over the phone and via e-mail in a professional manner;
- Applying sell-through strategies when quoting availability for reservations;
- Actively monitoring availability;
- Maintaining Online Travel Agency (OTA) and third party extranets, reservations and messaging systems;
- CTAC processing & submission to Finance
- Inventory & Reservation Reconciliation
- Maintaining a positive inter-departmental flow of communication – particularly with the Front Office, Concierge, Service, Sales and Finance teams;
- Initiating and sustaining communication regarding Groups with the Sales Managers and Events team;
- Maintaining an effective filing system;
- Processing Advance Payments;
- Running the Daily, Weekly and Seasonal Reports together with their relative tasks;
- Verifying and updating reservation cancellations;
- Managing No Shows via their relative booking channels and charging guests accordingly;
- Verifying reservations entered the day before to ensure reservation, rate and revenue integrity;
- Entering and maintaining Group Rooming lists;
- Upselling when possible;
- Responding to guest queries;
- Checking Tour Operator Early Booking Discount lists;
- Applying discounts to applicable reservations;
- Be a team player;
- Be organised;
- Take initiative;
- Have a good telephone manner;
- Have a working knowledge of PMS systems, such as Opera;
- Have corporate-level of verbal and written communication.
- Be able to work both weekdays and Saturdays
Experience in a similar environment will be considered an asset.
Why Join Us:
- Be part of a globally recognized brand known for excellence in hospitality.
- Work in a dynamic and supportive environment.
- Opportunity for professional growth and development.
- Competitive salary and benefits package.
- If you are passionate about guest service, detail-oriented, and have a knack for managing teams, we would love to hear from you. Apply now to join the Malta Marriott Resort and Spa team and take the next step in your career!
The Malta Marriott Resort & Spa located metres from Balluta beach, alongside a tranquil seafront promenade within the bustling, cosmopolitan St. Julian’s town and a 20-minute drive from Valletta, a European capital of culture city. The resort combines luxurious charm and the relaxed feel of a Mediterranean spa, with well-appointed premium category rooms and luxury suites. With four diverse restaurants and two bars, the hotel has something for every palate. The M Lounge offers spectacular views and the ideal space to work or relax. A roof top pool gives leisure travelers time to soak up the sun, whilst the spa provides an array of treatments, including a Jacuzzi, sauna, steam room, fitness center and squash court. The hotel also provides 15,000 square feet of versatile meeting and banqueting space.
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