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Reservations Agent
Join one of Malta's leading five-star properties, the Malta Marriott Resort and Spa, where we pride ourselves on delivering exceptional guest experiences. As part of the world's largest hotel brand, we are committed to maintaining high standards and creating a welcoming environment for our guests. We are currently seeking a dedicated and experienced Reservations Agent to join our dynamic team.
At Marriott, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in.
As a Reservations Agent, you will be responsible for recording and processing all reservation inquiries made by phone, or e-mail efficiently and accurately, whilst converting inquiries into sales in order to maximise revenue and occupancy.
Key Responsibilities:- Creating and maintaining reservations in the property management system;
- Handling the internal Reservations e-mail inbox;
- Handling guest requests over the phone and via e-mail in a professional manner;
- Applying sell-through strategies when quoting availability for reservations;
- Actively monitoring availability;
- Maintaining Online Travel Agency (OTA) and third party extranets, reservations and messaging systems;
- CTAC processing & submission to Finance
- Inventory & Reservation Reconciliation
- Maintaining a positive inter-departmental flow of communication – particularly with the Front Office, Concierge, Service, Sales and Finance teams;
- Initiating and sustaining communication regarding Groups with the Sales Managers and Events team;
- Maintaining an effective filing system;
- Processing Advance Payments;
- Running the Daily, Weekly and Seasonal Reports together with their relative tasks;
- Verifying and updating reservation cancellations;
- Managing No Shows via their relative booking channels and charging guests accordingly;
- Verifying reservations entered the day before to ensure reservation, rate and revenue integrity;
- Entering and maintaining Group Rooming lists;
- Upselling when possible;
- Responding to guest queries;
- Checking Tour Operator Early Booking Discount lists;
- Applying discounts to applicable reservations;
- Be a team player;
- Be organised;
- Take initiative;
- Have a good telephone manner;
- Have a working knowledge of PMS systems, such as Opera;
- Have corporate-level of verbal and written communication.
- Be able to work both weekdays and Saturdays
Experience in a similar environment will be considered an asset.
Why Join Us:
- Be part of a globally recognized brand known for excellence in hospitality.
- Work in a dynamic and supportive environment.
- Opportunity for professional growth and development.
- Competitive salary and benefits package.
- If you are passionate about guest service, detail-oriented, and have a knack for managing teams, we would love to hear from you. Apply now to join the Malta Marriott Resort and Spa team and take the next step in your career!
Malta Marriot Resort & Spa:
From humble beginnings, Marriott International has grown into one of the world’s largest travel companies – encompassing 30 brands in over 120 countries worldwide. Marriott’s pursuit of excellence and adherence to core values have made all this possible: putting people first, whether it is our guests or our colleagues; doing our bit to take care of our environment; operating with integrity and being prepared to adapt to different circumstances. These are the hallmarks of a Marriott. At Marriott, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world.
