Reservations Agent

Mallard Co. Ltd in Malta is looking to recruit a Reservations Agent to join their team on a full-time basis.

JOB ROLE:

Reservation Agent Responsibilities:

• Assist and advise customers who may be choosing from a variety of travel options
• Make reservations for customers based on various requirements and budgetary allowances
• Check the availability of accommodation or transportation on the customers’ desired travel dates
• Process payments and send confirmation details to customers
• Sort out any issues that may arise with bookings or reservations
• Sell and promote reservation services
• Provide support to customers who may need to amend or cancel a reservation

Requirements:

• Customer-service experience 
• Experience in a similar position would be an asset 
• Excellent written and verbal communication skills
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Proficient in Microsoft office suite

Mallard Co. Ltd:

The Qawra Palace Hotel is hospitality ownership managed by the Vella family, with the most welcoming management and staff who provide their customers with efficient and pleasant service. The four-star rated hotel offers exceptional service to an elite clientele. The semi-modern décor grants a warm attachment. The panoramic view of Salina Bay and the ample promenade is a bonus to the hotel’s room view. Only 30 minutes away from the airport and is situated in the most prime area of St. Paul’s Bay/ Bugibba. The town of St.Paul’s Bay is only a stone throw away. “Il-Gzejjer” (St. Paul’s Island – the initial location of St. Paul’s shipwreck) is simply a short-distance boat ride. This hotel offers ample facilities together with a comfortable, relaxed, and friendly atmosphere. This is the perfect hotel for families and couples of all ages that are in search of a central location, with a good range of facilities close by. There are many shops, bars, and restaurants in the immediate vicinity and it is but a short walk to Bugibba and St. Paul’s Bay for a wider choice.