Reservations Agent

Cavalieri Art Hotel in Malta is currently looking to recruit a Reservations Agent to join their team on a full-time basis. 

Scope, Purpose and Objective:
The Reservations Agent is responsible to manage and respond to all communications from guests, travel agents, and corporate clients via mail, telephone, email or through a central reservation system. The reservations agent will create and maintain all reservations and will be responsible for all documentation being confirmations, cancellations and any modifications.

Essential Duties and Responsibilities:

• Processes reservations from the sales office
• Knows the type of rooms available as well as their location and layout
• Knows the selling status, rates and benefits of all packages plans
• Creates and maintains reservation records
• Determines room rates based on the selling tactics of the hotel
• Processes cancellations and modifications and relays this information to the front desk
• Understands the hotel's policy on guaranteed reservations and no-shows
• Tracks future room availabilities on the basis of reservations
• Prepares expected arrival list for front office use
• Handles daily correspondence. Responds to inquiries and make reservations as needed
• Helps develop room revenue and occupancy forecasts
• Knows the credit policy of the hotel and how to code each reservation
• Makes sure that files are kept up to date
• Communicates reservation information to the front desk
• Open and close the availability as and when required of hotel channels, and on the hotel website
• Promotes goodwill by being courteous, friendly and helpful to guests, and managers
• Processes advance deposits on reservations
• Prepares letters of confirmation.

*This Job Description in no way states or implies that these are the only duties that are to be performed by the employee occupying this position. Employees may be requested to perform other job-related duties assigned to them by their Direct Superior.

Cavalieri Art Hotel:
The Cavalieri Art Hotel is a four-star hotel set in a quiet and unique location directly overlooking the popular and picturesque St. Julian's Bay. The property is also located on the doorstep of the Portomaso Yacht Marina within easy walking distance to the most important points of interest. These attractions include Malta's most popular nightlife area, the Dragonara Casino, and Spinola Bay the heart of St. Julian's. The seafront and beautiful promenade with its many bars, restaurants, and shops as well as the main bus routes to Valletta and Sliema and Gozo ferry terminal are all close by. The Cavalieri Art Hotel faces south and is located on the water's edge. The style is contemporary, with comfortable furnishings and attractive decor, and consists of well-appointed hotel rooms with full sea views of St. Julian's Bay or the Portomaso Yacht Marina.