Night Concierge

AX The Palace in Malta is looking to recruit a Night Concierge to join their team on a full-time basis.

Job Role:
AX The Palace is looking for a Night Auditor. The successful candidate will be a self-confident, very well-organized professional who portrays an image of efficiency and have guest care as a priority, The main responsibilities will include managing the hotel operation during the night and meeting guests' needs with all comments being actioned to a high degree of efficiency.

Responsibilities:

• Know the standards and put them into practice in his/her daily work, thus actively pursuing the hotel’s objectives
• Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints
• Check-in / Check-out Procedures
• Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required
• Keep a good rapport with all Tour Operator couriers and group leaders
• Ensure that accurate records of wake-up calls, newspapers, guest messages, and faxes are maintained
• Promote all Hotel Sales and in-house facilities
• Check and monitor any functions taking place at the time
• Ensure all staff hand-over procedures are carried out at shift change and that all check & task lists have been completed
• Assist in checking VIP arrival rooms and spot-checking rooms prior to guests’ arrival
• Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly.

Requirements:

• A good standard of education; hospitality qualification will be considered an asset
• Previous experience in a similar role, or in Front of House operations
• Fluency in English; another European language will be considered an advantage
• Excellent grooming standards
• Computer literate
• Ability to work on their own initiative and take decisions when not supervised
• Willing to work flexible hours including weekends.