Night Concierge - Hospitality & Leisure jobs in Malta - May 2024
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Night Concierge

AX The Palace , Central Malta

Published on 11 May 2023

Expired on 10 Jun 2023


AX The Palace in Malta is looking to recruit a Night Concierge to join their team on a full-time basis.

Job Role:
AX The Palace is looking for a Night Auditor. The successful candidate will be a self-confident, very well-organized professional who portrays an image of efficiency and have guest care as a priority, The main responsibilities will include managing the hotel operation during the night and meeting guests' needs with all comments being actioned to a high degree of efficiency.

Responsibilities:

  • Know the standards and put them into practice in his/her daily work, thus actively pursuing the hotel’s objectives
  • Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints
  • Check-in / Check-out Procedures
  • Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required
  • Keep a good rapport with all Tour Operator couriers and group leaders
  • Ensure that accurate records of wake-up calls, newspapers, guest messages, and faxes are maintained
  • Promote all Hotel Sales and in-house facilities
  • Check and monitor any functions taking place at the time
  • Ensure all staff hand-over procedures are carried out at shift change and that all check & task lists have been completed
  • Assist in checking VIP arrival rooms and spot-checking rooms prior to guests’ arrival
  • Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly.


Requirements:

  • A good standard of education; hospitality qualification will be considered an asset
  • Previous experience in a similar role, or in Front of House operations
  • Fluency in English; another European language will be considered an advantage
  • Excellent grooming standards
  • Computer literate
  • Ability to work on their own initiative and take decisions when not supervised
  • Willing to work flexible hours including weekends.

AX The Palace:
The Palace Hotel in Sliema is one of the top 5-star hotels in Malta. It is highly rated for its 5-star services, exquisite cuisine, and impeccable organisation and surroundings. The Palace provides top services and facilities. The Palace is an eco-leading efficient high-class hotel in Malta. It adopts a modern façade that attracts travellers and locals alike. As soon as you enter one of the top Sliema hotels in Malta, you are greeted by a world of luxury, exquisite accommodation, and excellence in service.

time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
category
Hospitality & Leisure
Category
industry
Hotels, Restaurants & Catering
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