Night Auditor

XVI Suites in Malta is currently looking to recruit a Night Auditor to join their team on a full-time basis.

Overview:
We are looking for an experienced and customer service-oriented Night Auditor to join our team. 
The successful candidate will be responsible for overseeing the daily operations of the hotel, ensuring that all guests have a pleasant and safe stay.

The Night Auditor will be expected to: 

• Assist with front desk duties as needed, including check-in and check-out
• Respond to guest complaints, requests and emergencies 
• Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Ensure all hotel policies and procedures are followed 
• Verify and balance entries and records of financial transactions
• Keep accurate financial records and ledgers 
• Running end-of-day reports before the close of the shift
• Ensure the accuracy of guest accounts and resolve any discrepancies
• Reconcile all accounts promptly
• Prepare daily reports for Management 
• Ensure that all end-of-day activities have been successfully executed by employees in all departments
• Up-selling guest rooms and promoting hotel features and services
• Maintain an organized and clean front desk area 
• Communicating with maintenance and housekeeping departments to ensure the reliability and cleanliness of hotel amenities
• Follow all hotel policies and procedures, including safety and security protocols
• Troubleshoot and resolve any issues that arise during the night shift 
• Perform other duties as assigned.

Skills and Requirements:

• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
• Good knowledge of accounting
• Ability to handle cash and financial transactions
• Well conversant with Opera
• Attention to detail and organizational skills
• Time management and multitasking skills
• Excellent verbal and written communication skills
• Strong customer service skills
• Availability to work overnight.