Housekeeping Supervisor

Mercury Towers Ltd in Malta is looking to recruit a Housekeeping Supervisor to join their team on a full-time basis.

Job overview:
As a Housekeeping Supervisor, you are responsible for overseeing team members to ensure the highest standards of cleanliness and presentation for our guests and clients. You are driven by fanatical attention to detail and are committed to ensuring set standards are met and expectations are exceeded. The chosen candidate will optimize quality to the highest level and provide a safe and clean environment for our guests.

Core responsibilities:

• Assists the Manager in regularly monitoring staff performance against agreed criteria
• Communicates positively with team members to ensure effective teamwork and high morale
• Trains housekeeping attendants according to the standard laid down by the company
• Opens shifts and assigns staff to designated areas
• Ensure that all staff follow the same procedures and report any training needed
• Check all allocated areas thoroughly and take immediate action to correct any faults
• Ensure that guest and client requests are completed within a few minutes
• Communicate to the relevant department any complaints or time delays in general service
• Prevent the abuse and/or destruction of company property
• Be fully aware of all Health Safety and security procedures and follow these at all times
• Participates in housekeeping inventories
• Ensure that no chemical, toiletries, and amenity wastage are allowed
• May regularly assist with deep cleaning projects
• Performs other cleaning duties as required.

Requirements:

• The ideal candidate must have two years of relevant experience in the field or in the hospitality industry.
• Must be customer service driven and detail-oriented.
• Must be a team player and have good verbal and written communication skills in English.

Mercury Towers by Zaha Hadid Architects:
Opening in 2023, Mercury Towers is a new destination which epitomizes vibrant downtown living. Comprising Malta's tallest residential building, the luxury ME Hotel by Meliá, a new quarter of public spaces, restaurants, bars, cafes, entertainment and curated retail, Mercury Towers is an unforgettable farewell from Zaha Hadid - one of the world’s most exceptional architects.

Our extraordinary vision is brought to life by like-minded extraordinary people who work to create moments which cannot be experienced elsewhere. A career at Mercury Towers offers a truly elevated work experience, driven by passion, precision, inspiration, perseverance, innovation and creativity. Talent is nurtured through a culture that embraces diversity, growth and opportunity.

• Vision - To make a positive impact on the social and economic well-being of our community, by elevating the urban landscape
• Mission - To design exceptional experiences, and serve the local community through a uniquely crafted, curated lifestyle concept.