Housekeeping Supervisor

Best Western Premier Malta is currently looking to recruit a Housekeeping Supervisor to join their team on a full-time basis.

OVERVIEW:

Are you an experienced professional with a passion for hospitality and attention to detail? Best Western Premier Malta is seeking a dedicated Housekeeping Supervisor to lead our housekeeping team and ensure the highest standards of cleanliness and guest satisfaction.

MAIN DUTIES AND RESPONSIBILITIES:

• Supervise and coordinate the activities of housekeeping staff, including room attendants, and public area attendants
• Train new staff and conduct regular performance evaluations
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to established standards
• Address and rectify any issues or deficiencies in cleaning procedures promptly
• Monitor and maintain the cleanliness of back-of-house areas
• Manage the inventory of cleaning supplies, linens, and amenities
• Coordinate with the Executive Housekeeper to reorder supplies as needed
• Ensure proper storage and organization of housekeeping supplies
• Respond to guest inquiries and requests promptly and professionally
• Collaborate with the front office to accommodate special guest requests
• Assist in resolving guest complaints related to housekeeping services
• Provide ongoing training to housekeeping staff on cleaning procedures, safety protocols, and customer service
• Foster a positive and collaborative work environment to enhance staff morale and performance
• Maintain open and effective communication with other hotel departments, especially the front office and maintenance
• Provide feedback and recommendations for improvement.

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:

• Previous experience in a similar role within the hospitality industry, preferably in a 4-star or higher-rated hotel
• Knowledge of housekeeping procedures and cleaning standards
• Strong organizational and time-management skills
• Excellent communication and interpersonal abilities
• Ability to handle and resolve guest concerns professionally
• Attention to detail and commitment to maintaining high cleanliness standards
• Flexibility to work in a dynamic and fast-paced environment.