Hotel Receptionist - Hospitality & Leisure jobs in Malta - July 2024
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Hotel Receptionist

WT Continental , Central Malta

Published on 14 Jun 2024

Expired on 14 Jul 2024


We are looking for a friendly and professional individual to join our team as a Hotel Receptionist. In this role, you will be responsible for providing excellent customer service to our guests and ensuring the smooth operation of the front desk.

Responsibilities:
- Greet and welcome guests in a warm and friendly manner
- Check guests in and out of the hotel, ensuring all necessary information is collected and recorded accurately
- Handle guest inquiries and complaints in a timely and professional manner
- Assist with room reservations and ensure all bookings are accurate and up-to-date
- Process payments and maintain accurate records of all transactions
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
- Maintain a neat and organized front desk area
- Handle phone calls and direct them to the appropriate department or staff member
- Provide guests with information about hotel amenities, local attractions, and directions
- Handle any other duties assigned by the hotel manager or supervisor

Requirements:
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Proficient in using computer systems and software, including Microsoft Office
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organizational skills
- Ability to remain calm and professional in stressful situations
- Flexibility to work shifts, including evenings, weekends, and holidays
- Knowledge of a second language is a plus.


time
Full Time
Job Type
experience
Entry (0-12 months), Intermediate (1-3 years), Fresh Graduate, Experienced (3 years +)
Experience Level
category
Hospitality & Leisure
Category
industry
Hotels, Restaurants & Catering
Industry

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