Guest Experience Agent - Italian Speaking

Heroix

Published on 12 Jun 2026

Expires in 29 days (12 Jul 2026)


Guest Experience Agent - Italian Speaking
Salary Package: €15,000 to €17,000


About Our Client
Our Client operates within the hospitality and entertainment sector, forming part of a well-established group with a strong presence across retail, food & beverage, and hotel operations in Malta. The Business manages a diverse portfolio including a hotel, premium hospitality venues, and internationally recognised brands, delivering high-quality guest experiences in a vibrant and fast-paced environment. With a clear focus on service excellence, innovation, and continuous improvement, the Company is committed to creating memorable experiences for both local and international guests.

Role Overview
In partnership with our Client, Heroix is seeking a service-oriented and enthusiastic Guest Experience Agent to join a dynamic Front Office Team. This role is ideal for an individual who enjoys interacting with guests and is passionate about delivering exceptional customer service. The successful candidate will act as a key point of contact for guests, ensuring a welcoming experience while supporting the smooth day-to-day operation of the Front Office function.

Key Responsibilities
  • Guest Experience Delivery: Provide a warm and professional welcome to guests, ensuring a positive first impression and maintaining high standards of service throughout the guest journey.
  • Guest Engagement: Interact with guests to understand their needs, answer enquiries, and provide assistance to ensure a comfortable and enjoyable stay.
  • Issue Resolution: Handle guest inquiries, requests, and concerns promptly and professionally, escalating complex matters to senior team members where necessary.
  • Cross-Department Coordination: Communicate effectively with housekeeping, food & beverage, maintenance, and other departments to ensure guest requests are fulfilled efficiently.
  • VIP & Loyalty Support: Assist in delivering personalised experiences for VIP and returning guests, helping to strengthen guest satisfaction and loyalty.
  • Front Office Operations: Support check-in and check-out procedures, ensuring accuracy in guest information, billing, and room allocation.
  • Administrative Support: Maintain accurate guest records, update reservation details, and assist with general Front Office administration.
  • Service Promotion: Promote hotel facilities, services, amenities, and available upgrades to enhance the guest experience.
  • Standards Compliance: Adhere to company policies, procedures, and service standards while maintaining a professional and positive attitude.

Qualifications, Skills, and Attributes
  • Education: A qualification in Hospitality Management, Tourism, Customer Service, or a related field will be considered an asset.
  • Experience: Previous experience within Customer Service, Guest Relations, Front Office, Hospitality, or a similar role is preferred.
  • Language Skills: Fluency in English and Italian is required. Additional languages will be considered an asset.
  • Communication Skills: Strong verbal and written communication skills, with the ability to engage confidently with diverse clientele.
  • Interpersonal Skills: Excellent relationship-building abilities, with a genuine passion for customer service and guest satisfaction.
  • Organisation: Highly organised, with the ability to manage multiple priorities in a fast-paced environment.
  • Problem-Solving: Proactive and solutions-oriented, with strong attention to detail and the ability to handle challenging situations professionally.
  • Technical Skills: Proficient in Microsoft Office and comfortable working with hotel management systems.
  • Personal Attributes: Professional, approachable, and service-focused, with a positive attitude and willingness to learn.

What's on Offer
  • Compensation: Competitive salary package aligned with experience and performance.
  • Working Environment: A dynamic and collaborative workplace within a well-established hospitality group.
  • Other Benefits: Free on-site parking, complimentary staff meals, and exclusive discounts across hospitality outlets.
  • Career Development: Opportunities for professional growth within a reputable and expanding organisation.

What Heroix Offers

  • Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
  • CV Review: Receive candid & constructive feedback to enhance your CV.
  • Interview Planning: Get personalised prep sessions prior to your interviews.
  • Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
  • Long Term: Gain insights into the role and company for a long-term, stable career move.
  • Exclusive Opportunities: Access a broader range of job opportunities.
  • Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
  • Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
  • Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
  • Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
  • Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
  • Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.
 

Heroix - Rise to New Heights

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Licensed and regulated by the Government of Malta under DIER Agency Licence No. 00412-2025 

 

At Heroix, we take pride in our approach to recruitment. We are dedicated to supporting people looking to move to new roles, and identifying and securing top-tier talent who will contribute to the growth and success of our clients' companies. Let us assist you to Rise to New Heights.


salary
€15,000 to €17,000 / year
Salary
time
Full Time
Job Type
experience
Entry (0-12 months)
Experience Level
category
Hospitality & Leisure
Category
industry
Other
Industry



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