Front Office / Concierge - Marina Di Valletta

Job Description:

We are searching for a welcoming, professional individual to spearhead our front office at Marina Di Valletta. The candidate shall be the first point of contact for customers in the Marina and must have a service oriented can-do approach to maintain and enhance the quality service reputation the Marina already enjoys. You will be required to coordinate with administration and the marina berthing assistants, third-party subcontractors, yacht crew, port authorities and ultimately the Marina management.

Responsibilities:

• Front of house customer service activities
• Annual Marina contract renewals and management
• Transit yachts arrival procedures
• Coordination between administration and berthing assistants
• Weather forecast monitoring and coordinating circulation of information to the Marina team in a timely and efficient manner
• Incoming communication management
• Circulation of company newsletter
• Concierge activities and general IT administration
• Other day-day tasks as may be requested
• Handling of funds, receipts, payments and reconciliations of the same
• Chasing outstanding dues.

Requirements:

• Prior experience in the hospitality or customer service industries
• A good level of IT proficiency
• A service oriented attitude
• Strong multitasking and interpersonal skills
• Highly organised and detail-oriented
• Respect for people and ideas
• Previous experience in Marina or the marine industry will be considered an asset
• Good command and highly proficient in English is a must. A knowledge of Italian would be considered an asset.

Opportunities:

• To work for a global premium Marina that forms part of Di Marin
• The Marina is recognised as a Five Gold Anchor Marina
• To work within a group of companies with exposure to other sectors of the yachting sphere.