Front Office Agent for INNSiDE Bugibba

Meliá Hotels International in Malta is currently looking to recruit a Front Office Agent to join the INNSiDE Bugibba Hotel , on a full-time basis.

Overview:

The Front Office Agent will support all the activities related to the Front Office Department.

Responsibilities:

• Check-in and check-out hotel guests in a timely and professional service-oriented manner
• Process all payments according to established procedures
• Greet and welcome guests in a friendly, prompt, and professional manner in accordance with the hotel’s standards
• Register guests, issue room keys, and provide information on hotel services and room location
• Up-sell rooms when possible, to maximize hotel revenue
• Accurately process all cash and credit card transactions in accordance with established procedures
• Complete any required reporting (financial and non-financial)
• Assist with Reservations tasks.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up 
• Respond appropriately to guest complaints
• Make appropriate service recovery gestures in order to ensure total guest satisfaction
• Answer guest inquiries about hotel service, facilities, and hours of operation
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. 
• Collaborate on and follow company policies, practices, and procedures in order to maintain internal controls
• Perform other duties as assigned.

Requirements:

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends, and/or holidays
• Must be fluent in English; other languages are preferred
• 1-year experience in a fast environment in the same or similar position in a hotel/resort
• Passionate for Hospitality and with a strong attitude to interpersonal relationships 
• Good telephone persona with a friendly and helpful demeanour 
• Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel 
• Knowledge of Opera Cloud is highly regarded.