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Front Desk Agent
Meliá Hotels International in Malta is currently looking to recruit a Front Desk Agent to join the Affiliated by Meliá Hotels located in St. Julian's, on a full-time basis.
Overview:
This person will support all the activities related to the Front Office Department.
Responsibilities:
- Check-in and check-out hotel guests in a timely and professional service-oriented manner
- Process all payments according to established procedures
- Greet and welcome guests in a friendly, prompt, and professional manner in accordance with the hotel’s standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Up-sell rooms when possible, to maximize hotel revenue
- Accurately process all cash and credit card transactions in accordance with established procedures
- Complete any required reporting (financial and non-financial)
- Assist with Reservations tasks.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Respond appropriately to guest complaints
- Make appropriate service recovery gestures in order to ensure total guest satisfaction
- Answer guest inquiries about hotel service, facilities, and hours of operation
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Collaborate on and follow company policies, practices, and procedures in order to maintain internal controls
- Perform other duties as assigned.
Requirements:
- Candidate must be available to work various shifts including mornings, evenings, nights, weekends, and/or holidays
- Must be fluent in English; other languages are preferred
- 1-year experience in a fast environment in the same or similar position in a hotel/resort
- Passionate for Hospitality and with a strong attitude to interpersonal relationships
- Good telephone persona with a friendly and helpful demeanour
- Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
- Knowledge of Opera Cloud is highly regarded.
Meliá Hotels International:
Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. We are an equal-opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
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