Food & Drink Manager (Sabi)

Company Overview:

Sabi is a new destination and the exciting replacement for Amazonia, located within the prestigious DoubleTree by Hilton Hotel in St Pauls Bay. As a dynamic all-year-round operation, SABI features four distinct food and beverage outlets, complemented by a variety of pool areas that provide guests with an unforgettable experience. We are seeking an enthusiastic and experienced Food and Drink Manager who will take pride in leading a diverse team, ensuring exceptional service, and driving the success of SABI’s F&B operations.

Position Summary:

The Food and Drink Manager will oversee the day-to-day management of all four outlets, poolside services, and beverage operations, ensuring a high-quality experience for our guests. This role involves strategic planning, hands-on management, staff leadership, and delivering an engaging customer experience in line with DoubleTree by Hilton standards. The position is key to maintaining a vibrant and profitable F&B offering while upholding the brand's reputation for excellence.

Key Responsibilities:

Operational Management:

• Lead the overall operations of the four outlets and poolside service areas, ensuring seamless and efficient service delivery throughout all seasons.

• Work closely with the Director of SABI Operations to plan and implement strategies that enhance customer satisfaction and revenue growth.

• Develop and manage the daily, weekly, and seasonal operations plan, adjusting resources as needed to meet business demand.

Guest Experience:

• Ensure the highest standards of food and drink quality, presentation, and service in line with DoubleTree by Hilton brand standards.

• Monitor guest feedback through online reviews, surveys, and in-person interactions, implementing necessary actions to improve guest satisfaction.

• Design and implement creative promotions, themed events, and unique experiences to drive guest engagement.

Team Leadership:

• Recruit, train, and manage a diverse team of chefs, servers, bartenders, and other food and beverage staff, fostering a culture of teamwork and excellence.

• Conduct regular team meetings, briefings, and training sessions to ensure staff are well-prepared and motivated to deliver exceptional guest service.

• Set performance goals for team members, providing coaching and feedback to ensure continual improvement.

Financial Oversight:

• Oversee budget development, cost control, and financial planning to ensure profitability across all outlets.

• Manage inventory and procurement, maintaining relationships with suppliers and negotiating best prices for quality products.

• Analyze financial reports to track performance, identify areas of improvement, and initiate cost-effective solutions.

Compliance and Quality Assurance:

• Ensure compliance with health, safety, and food hygiene standards at all times.

• Conduct regular inspections of outlets and pool areas to ensure adherence to DoubleTree by Hilton standards, maintaining high levels of cleanliness and service quality.

• Work collaboratively with the culinary team to develop menu concepts that are both innovative and aligned with guest preferences.

Skills and Qualifications:

• Experience: Minimum of 5 years of experience in food and beverage management, preferably within a hotel or resort environment. Experience managing multiple outlets is highly desirable.

• Leadership: Proven track record of leading, developing, and motivating teams within a high-volume, fast-paced environment.

• Guest Focused: Strong understanding of delivering exceptional guest experiences, with a creative approach to enhancing food and beverage offerings.

• Financial Acumen: Strong financial skills including budget management, cost control, and performance analysis.

• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with team members, guests, and senior management.

• Adaptability: Ability to operate effectively in a dynamic, all-year-round environment with seasonal fluctuations in guest volume.

Benefits:

• Competitive salary and benefits package.

• Employee discounts at DoubleTree by Hilton properties globally.

• Professional development opportunities within the Hilton network.

• A supportive and inclusive working environment within a prestigious brand.

Why Join Us?

Working at SABI means being part of a unique environment where creativity, teamwork, and guest satisfaction come together seamlessly. As the Food and Drink Manager, you will have the opportunity to shape the Sabi Guest experience, creating an inviting atmosphere that perfectly balances relaxation and enjoyment and helps drive the success of this exciting, multi-faceted operation.

If you are passionate about creating memorable experiences, enjoy leading a talented team, and thrive in a diverse and vibrant environment, we invite you to apply and make a significant impact at SABI, DoubleTree by Hilton