Food & Beverage Server (Hotel)

Job Title: Food and Beverage Server

Location: Malta

Employment Type: Full-Time

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Job Summary:

The Food & Beverage Server is responsible for delivering exceptional service to guests. This role involves taking orders, serving food and beverages, and ensuring a positive dining experience. The ideal candidate is friendly, efficient, knowledgeable about the menu, and committed to providing top-notch guest service.

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Key Responsibilities:

1. Guest Service

• Greet guests warmly, introduce them to the dining options, and create a welcoming environment.
• Present menus, answer questions about menu items, and make personalised recommendations.
• Attend to guest needs throughout the dining experience, ensuring satisfaction and handling any issues promptly and professionally.

2. Order Taking and Serving

• Take accurate food and beverage orders from guests and relay them to the kitchen or bar in a timely manner.
• Serve food and beverages efficiently and courteously, ensuring that all items meet hotel standards for presentation and quality.
• Follow up with guests after serving to ensure their expectations are met and offer additional assistance as needed.

3. Knowledge and Compliance

• Maintain in-depth knowledge of menu items, specials, and promotional offerings to answer guest questions.
• Follow proper health and safety protocols, including food handling and sanitation standards.
• Adhere to all hotel policies, including responsible alcohol service policies, to ensure guest safety and compliance.

4. Setup and Cleanup

• Assist in setting up dining areas, including table arrangements, place settings, and any decorations, as needed.
• Clear tables promptly and reset them for incoming guests, ensuring cleanliness and readiness.
• Assist in closing duties at the end of shifts, including cleaning, organising, and restocking supplies.

5. Collaboration and Communication

• Work closely with kitchen, bar, and banquet staff to ensure seamless service.
• Communicate any special requests, allergies, or dietary restrictions to the kitchen to ensure guest safety.
• Relay guest feedback or issues to management for timely resolution.

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Qualifications:

• Education: Diploma or equivalent preferred.
• Experience: Prior experience as a server in a restaurant or hotel environment preferred.
• Skills: Strong interpersonal and communication skills, basic math abilities for handling payments, and the ability to memorize menu items and specials.
• Other: Ability to work flexible hours, including evenings, weekends, and holidays.