Entertainment Attractions Shift Leader

Mercury Towers is adding to it’s already rich and exciting entertainment attractions portfolio with the opening of the Museum of Illusions which is a World renowned brand merging fun with mind bending interactive displays. 

This is in addition to the already operational Odyssey Malta, which features an immersive dark walk experience through Malta’s History, a unique flying theatre ride and panoramic views from the top of Malta’s tallest building. 

JOB OVERVIEW:

As part of the team, the Entertainment Attractions Shift Leader will take pride in their ability to deliver a positive, enjoyable experience for customers, while meeting business aims and maintaining safety standards at all times. Reporting directly to the Entertainment Attractions Manager, this person will support him/her in overseeing the day’s operation at ‘Odyssey Malta’ or the ‘Museum of Illusions’ at the Mercury Towers complex during their shift. He/she will be supporting and sharing part of the responsibilities for aspects of day-to-day operations, including key functions such as managing customer experience; monitoring health and safety; and staff management. This person will ultimately be responsible for bringing the brand vision to life, through the seamless delivery of our mission, vision and values.  

CORE RESPONSIBILITIES:

• Maintaining the attraction's merchandise areas in a clean, organized and visually appealing manner
• During your shift hours, in the absence of your superiors, you will lead the team on duty to perform the duties as instructed by management
• Through your experience and insight into the daily operation, actively give suggestions to your immediate superior on how to improve the operation and customer satisfaction
• Warmly welcoming clients and assisting them through the various phases of the experience
• Providing clients with information about the attraction and other related products
• Managing queues to various parts of the experience in a professional and hospitable manner
• Take and manage bookings to the attraction
• Operating a POS system and precisely handling various payment methods
• Ensuring that the scheduled experience timelines are followed to avoid customer dissatisfaction whilst also maximizing the potential occupancy per scheduled experience
• Following Standard Operating Procedures systematically
• Strictly implementing Health and Safety Procedures and ensuring that colleagues and customers are adhering to these
• Maintain a variety of logs, records, and files, and prepare reports related to assigned activities
• Ensure that your workspace is equipped with all necessities for the day and that all equipment required is in good working order
• Keeping your work areas clean and tidy in accordance with company guidelines
• Constant communication with management to ensure smooth operations
• Assist Management with additional front-of-house assignments as needed.

REQUIREMENTS:

• Exceptional customer service
• Leadership skills and ability to give instructions in a concise, firm and respectful manner
• Patience and clear communication. This is a unique establishment that guests may have not experienced, and you must be able to communicate in a detailed, engaging and respectful manner
• Attention to detail
• Must demonstrate a positive attitude and professional demeanour and appearance
• Must be computer literate
• Ability to learn systems to maintain orderly information
• A high level of commitment to understand and follow Standard Operating Procedures and Health and Safety Procedures with attention to detail
• High energy with the ability to multitask successfully
• Availability to consistently work weekends and public holidays
• Ability to work standing for hours at a time and with shifts which are as long as required for rostering purposes. Statutory unpaid breaks are given in accordance with the length of the shift
• Understanding and communicating (both verbal and written) clearly in English with the correct use of grammar
• Fluency in a European language apart from English
• Must possess previous experience at the supervisory level
• Previous experience working in the hospitality industry is considered as an asset
• Candidate must be residing in Malta.