Entertainment Attraction Attendant

JOB OVERVIEW

As part of the pre-opening team, the Entertainment Attraction Attendant will provide and create excellent guest service experience whilst maintaining a safe environment during the attraction experience.

CORE RESPONSIBILITIES

• Warmly welcoming clients and assisting them through the various phases of the experience.
• Providing clients with information about the attraction and other related products.
• Managing queues to various parts of the experience in a professional and hospitable manner.
• Take and manage bookings to the attraction.
• Operating a POS system and precisely handling various payment methods.
• Ensuring that the scheduled experience timelines are followed to avoid customer dissatisfaction whilst also maximizing the potential occupancy per scheduled experience.
• Following Standard Operating Procedures systematically.
• Strictly implementing Health and Safety Procedures and ensuring that colleagues and customers are adhering to these.
• Maintain a variety of logs, records, and files, and prepare reports related to assigned activities.    
• Ensure that your work space is equipped with all necessities for the day and all equipment required is in good working order.
• Keeping your work areas clean and tidy in accordance with company guidelines.
• Constant communication with management to ensure smooth operations.
• Assist Management with additional front of house assignments as needed.

REQUIREMENTS

• Exceptional customer service.
• Patience and clear communication. This is a unique establishment that most guests have not experienced, and you must be able to communicate in a detailed and respectful manner.
• Must demonstrate a positive attitude and professional demeanor and appearance.
• Must be computer literate
• Ability to learn systems to maintain orderly information.
• A high level of commitment to understand and follow Standard Operating Procedures and Health and Safety Procedures with attention to detail. 
• High energy with the ability to multitask successfully.
• Availability to consistently work weekends and public holidays.
• Understanding and communicating (both verbal and written) clearly in English with the correct use of grammar.
• Fluency in a European language apart from English
• Previous experience working in the hospitality industry and/or as a security control room operator is considered as an asset
• Candidate must be residing in Malta