Bar Manager

As the Bar Manager you will thrive in a high-energy, fast-paced environment where you will play a critical role in ensuring an exceptional guest experience. You'll need to have strong product knowledge of both classic and in-house cocktails. Your responsibilities will include mixing, shaking, pouring, and creating stunning drinks using diverse methods and techniques. We provide comprehensive in-house training to uphold our high standards and ensure you have thorough knowledge of our wide range of products, enhancing both guest satisfaction and your professional growth.

Key Responsibilities:

• Oversee the smooth operation and profitability of the bar.
• Report to the F&B Manager and carry out any reasonable tasks or duties as requested, including deputizing in their absence.
• Engage in all business areas to provide support as needed.
• Lead a proactive team that is accountable for bar profitability and service standards.
• Monitor costs and recommend measures for control.
• Ensure strict adherence to the Department Operational Budget.
• Maintain and amend Standard Operating Procedures in line with company Brand Standards and outlet requirements.
• Collaborate with the Food & Beverage Management team to take corrective action when needed.#
• Monitor productivity levels and take immediate corrective action if necessary.
• Control vacation planning for the department.
• Recommend and control measures for cost efficiency without compromising standards.
• Handle guest complaints, requests, and inquiries regarding food, beverage, and service efficiently.
• Establish and maintain rapport with guests to foster strong customer relationships.
• Ensure high standards of customer service are consistently met.
• Maintain and revise department policies and procedures as needed.
• Implement effective training programs to equip team members with necessary skills for optimal performance.
• Ensure team members adhere to company regulations and dress code.
• Provide clear direction and set departmental objectives.
• Promote a culture of "going the extra mile" for exceptional customer care.
• Conduct regular performance reviews and provide constructive feedback.
• Ensure full compliance with hotel health and safety standards.
• Address any identified shortfalls in health and safety promptly and efficiently.

Skills and Experience:

• Strong knowledge and passion for Italian food, beverage, and culture.
• Guest-focused leadership with a commitment to exceeding guest expectations daily.
• Proven track record of commercial control over key performance indicators like sales, gross profit, and payroll.
• At least 2 years of experience in a similar premium, fast-paced bar and restaurant environment.
• Experience in training, developing, and motivating teams with demonstrable results.
• Strong leadership skills with an approachable and hands-on style.