Assistant Front Office Manager

Malta Marriott Hotel & Spa is currently looking to recruit an Assistant Front Office Manager to join their team on a full-time basis.

Job Role:
Malta Marriot Hotel & Spa is one of Malta's leading 5-star hotels and is looking to recruit an Assistant Front Office Manager to join the Rooms Department.

Main Responsibilities:

• Report to and assist the Front Office Manager in managing the Front Office Operation to ensure the delivery of exceptional service to our guests.
• Supervise the activities and services but are not limited to the M Lounge, MH Great Room, Front Desk, Concierge, Porters, and Doormen.
• Assist with the hiring, training, and direction of new department associates.
• Ensure all guests are being assisted in an efficient and courteous manner and that all Marriott International standards are being applied.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Responsible for enhancing the product and service presented to each guest in the hotel.
• Assist in the achievement of various departmental and hotel targets.

Requirements:

• Similar experience in a Front Office Management role within a 4 or 5-star hotel.
• Excellent administrative and organizational abilities.
• Exceptional communication and presentation skills, together with an excellent ability to build relationships with a positive approach toward both external and internal guests.
• Possess excellent negotiating skills, with the ability to work unsupervised using my own initiative.

Malta Marriott Hotel & Spa:
From humble beginnings, Marriott International has grown into one of the world’s largest travel companies – encompassing 30 brands in over 120 countries worldwide. It is Marriott’s pursuit of excellence and adherence to core values that have made all this possible: putting people first, whether it is our guests or our colleagues; doing our bit to take care of our environment; operating with integrity and being prepared to adapt to different circumstances. These are the hallmarks of a Marriott. At Marriott, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world.