Operations Director (m/f/d)

CASHPOINT is one of the leading names in the sports betting industry and part of MERKUR GROUP, an internationally recognized company with over 15,000 employees. We operate in multiple licensed markets, both online and with physical shops, and have ambitious plans for further expansion. For this reason, we are looking for an experienced and capable leader who exhibits strong business acumen, as well as a commitment to productivity and success! The Operations Director will ensure that the day-to-day operations run smoothly by implementing measures that will allow for maximum efficiency. This is a really exciting opportunity within the business and will give the chosen applicant a chance to make a real difference. We have fundamental plans ahead of us and this role will play a significant part in making them happen. 

Your tasks:

• As an Operations Director (m/f/d) you will work with the senior management operations team to develop and execute a comprehensive operational strategy aligned with Cashpoint's goals and vision.
• You will work closely with senior leadership to define clear objectives and KPIs to measure the success of the strategy.
• Furthermore, you will contribute to corporate strategy and lead development in the areas of Payment Products, Customer Support and Risk, Payment and Fraud to ensure that the company achieves its short and long-term objectives.
• Moreover, you will develop and control the budget for the Operations in Malta, while ensuring that the department has all the resources required to meet its objectives within agreed financial constraints.
• You will also develop, implement, and communicate business and financial strategies to guarantee long-term success. 
• You should also stay current with industry regulations, compliance requirements and best practices.
• Finally, it will be your job to foster an open and transparent communication culture by encouraging team members to voice ideas and concerns, whilst effectively communicating goals, expectations and feedback across all levels of the organisation.

Your Qualification:

• Extensive experience within Gaming and in-depth knowledge of the industry with a sound understanding on the Operational perspective including Customer Service, Payment Product and Risk, Payment and Fraud
• A strategic mindset and strong financial acumen together with data analysis and performance metrics
• Proven experience in a leadership or management role, with a track record of successfully managing and developing teams within a customer service environment/operation
• A track record of driving positive customer outcomes
• Outstanding communication and people skills
• Strong emotional intelligence with an ability to build relationships, empathise, listen and respond to team members' needs
• Ability to oversee multiple projects simultaneously with a constant eye on quality
• Demonstrates exemplary strong leadership and organizational skills
• Excellent negotiation skills

What we offer:

• Family-run group with a positive and international business environment 　
• Open door attitude and friendly corporate culture
• A wide variety of career opportunities within the entire group　
• High degree of personal responsibility　
• Competitive salary and benefits