Night Manager

Malta Marriott Resort & Spa is currently looking to recruit a Night Manager to join their team on a full-time basis.

Job Description:
An outstanding opportunity has arisen for a Night Manager to join the Front Office Department of the Malta Marriott Resort & Spa, part of Marriott International and one of Malta’s leading 5-star hotels. Under the direction of the Front Office Manager, the Night Manager will oversee the operations of the hotel's end-of-day closure and supervise the night shift.

Main Responsibilities:

• Conduct the night audit process and check figures, postings, and documents for accuracy
• Verify that accurate room status counts are taken at the proper times and that the information is relayed to those concerned
• Maintain continuous contact with Hotel Guests to ensure that any problems or guest challenges are quickly, efficiently and courteously
• Ensure prompt, efficient and courteous reception of guests
• Communicate and record complaints
•  Assist in training new staff members, coach them and monitor their performance
• Ensure the desk is covered at all times
• Have full awareness of the current daily status of the Hotel
• Ensure smooth handover to the morning shift.

Requirements:

• Able to speak in English and another European language
• Have excellent communication skills
• Be able to address guests' needs and demands
• Experience in hospitality or guest-facing positions will be considered an asset
• Have an eye for detail and a smart appearance
• Be a team player
• Flexible with working hours including nights and weekends.